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February 2024 by Rich Harrington
I cannot begin to describe how bad the customer service is for this place. Currently on hold for 30 mints and counting. The website is useless and confusing and the live chat is a joke. I have never seen such an inept health insurance site in my life and I have been in the insurance field for 13 years.
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February 2024 by Anthony DeFusco
I would appreciate it if you would just answer the phone, i was on hold for over 20 minutes today. Extremely POOR customer service, the phone answering forum needs to be updated.
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February 2024 by Timothy Donahue
H&R block told me to call to get 1095A so I did said my portal was block cost 258 dollars to unblock kept changing website i needed to go to 3 times texted me 20 minutes later and it was wiped out never could get on website called back every time I talked to someone they hung up called backed 5 times and hung up every time still don't have 1095A they got 258 dollars had to go to bank have to wait till Monday to file for my money back be careful
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February 2024 by Kathy Zosa
Updating to include the useless wait time of listening to 5 minutes of recorded messages when you call. Listening to all those recordings is just as frustrating as talking to the incompetent peple. I have been using HealthSource for about a year and it has the worst customer service. I went with HealthSource to take advantage of the tax credit due to the high premium I was paying. Worse decision I ever made. You are on the phone for an hour or days trying to enroll or trying to figure out what information they need. Not one person provides the same information to you. At times I was telling people how to look at information. Totally incompetent customer service. Then the website used is just as bad as customer service. Then the letters they send are so confusing regarding what information they want that you spend more time on the phone with incompetent people who can't explain what the letters mean.So glad my medicare starts soon and I don't have to deal with this organization anymore. I would never recommend using this. By the time you are done working with these people you have high blood pressure because of all the aggravation you go through. Never again!
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February 2024 by Andy
I’m only giving 1 star because I had forgotten my password because it might have to do with my biometrics facial ID.I don’t know why neighborhood mailed me a delta dental card that I must give to my dentist along with my anchor card and neighborhood card.I went to the Health Source portal I had joined a few years ago as they were Medicaid but I’m not sure what happened. Yes, I forgot my password because I was using the facial ID.I assumed that there would be a “forgot password “ option. They had “forgot username “ and “forgot password.”I’m pretty savvy with this stuff but it kept asking for my favorite dogs name and my best friend. I called several times asking them to unlock my account because I tried several passwords, including the one in my password vault.It never helped me. They gave me a typed warning that I only get 3 tries before I get locked out. They would unlock it through a cold robotic call until I gave up. I only wanted to know why I got a Delta Dental “advantage “ plan and I still had HealthSource and Medicare. Medicaid pays for all my dental work so I don’t know if I’m going to be thrown off Medicaid for dental insurance and switched to Delta Dental.It’s confusing to me why I have a Medicaid anchor card , a. Neighborhood card and a Medicare card and now this Delta Dental card. The Delta Dental card was mailed to me with no explanation unless I just threw the envelope away. I recently went to the dentist with my cards and handed them to the desk clerk. To my surprise they wanted me to fill out a form that said that I would pay ( sort of like a promissory note) and that I was responsible for payment if they didn’t get paid and that’s all it said. I said no.I’ve been going to this dental clinic for over 10 years and I was never asked to provide such a form. While sitting in the dentist chair I asked if I had to pay for any of this and the tech meekly said “you shouldn’t “. Not very convincing. I refused to listen to elevator canned music for more than 15 minutes because I knew they had unlocked my account anyway. I didn’t need to tell a live person what I was looking for. Be prepared to wait a long wait time on the phone. Some complaints were about hours long wait time one more thing. Once you try your (no longer available) password they kept they only waited seconds before they lock you up again. They kept pointing me to their website and it didn’t even have an option on how to unlock it.
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February 2024 by Brandon Gribbin
The website is riddle with errors and issues making it impossible for even the tech savvy to operate. There’s no in person appointments left during open enrollment which would take 20 minutes instead of hours on the phone and computer. Why must everything Rhode Island does be so difficult.
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February 2024 by Sam Silva
Employees need to actually want to help people. I've talked to multiple people and everyone tells me different and incorrect info and now i may not be able to get coverage for 2024. Someone named Janice was not very helpful or patient and disconnected the chat while i was obviously still typing and asking questions. Didnt even give me the chance to finish responding or ask if i was all set. Just disconnect on me because i guess she couldn't be bothered to do her job and help people that need help that have been waiting for hours to finally get in touch with health source. All for them to not even help me and disconnect. Choose your employees better. This is rediculous how hard it is to get this simple thing done. Been trying for WEEKS.
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February 2024 by Jake Francis
Worst experience ever.
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January 2024 by Leslie Nunes
I called for two hours no one answered Monday 1/23/24 no luck. Tues I called waited almost 4 hours no answer. I'm in a bad way needed care meds and I've been deactivated? I begged for help. They want you to use portal. I have no computer at home and I'm in need of help in making sure it's activated properly doesn't seem anyone is answer phones ever
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January 2024 by chris providence
Terrible. Absolutely terrible. On hold forever (40+ minutes), then requested a call-back. Never got a call-back.
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January 2024 by Derek B
Completely useless people working here. Changed jobs in order to get health insurance through my employer because of this company.
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January 2024 by Jess mardi
The worst! I applied with them and they gave me the wrong coverage. I was waiting on the phone for almost an hour and got hung up after waiting.
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January 2024 by Bethanie Vincent
Literally the worst customer service ever. I've had to call the 800# four times in the past three weeks to get my health insurance situated and it's still not correct. I started this whole debacle by trying to use the chat feature and they messed everything up. The shortest amount of time I've been on hold waiting for a live person was 30 minutes and I've currently been waiting 1.5 hours to get a live person. I paid my balance for my 2024 insurance on time in Dec only to find out when I went to an emergency dental appt on Jan 4th that I had no active insurance. Absolutely ridiculous! I still don't know if my insurance is active but can't get an actual human to talk to. Such a joke!!
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January 2024 by Collie Collie
I received a yellow notice in the mail that my medicaid would be canceled if I didnt provide past 4 paystubs. I printed them out then dropped them off in an envelope labeled with my information and mid at the dhs center drop box near me. My mother gets a letter in the mail telling me my medicaid is going to be canceled if I dont provide my original birth certificate. So I went to the dhs office and showed my original birth certificate. Now they sent a letter to my mom claiming she is not my mother. My mother and I have literally lived in the united states all our lives, voted, done taxes... How can they have this issue at all??! I tried to make a new account to reapply for medicaid and they disabled my account immediately claiming my social is already associated with another account. Absolute incompetence from all angles.
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January 2024 by Uncy Boogiepop (Uncy Boogiepop)
Spent hours on the phone multiple times the last six months and literally everytime had to call back and fix something because no one have me correct information. This is the most convoluted and useless state service.Update: a year later and I can't enroll for health insurance because of an internal problem that has me listed as on Medicaid, which I'm not. Now I have to wait about 2 more weeks (which puts me past open enrollment) while the research team looks into it and hopefully fixes it. I'm not confident anything will work out. Zero stars all day everyday.
