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December 2023 by Melanie Rapoza
Love this place!
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December 2023 by Charlie Callahan
5 stars! Our experience with Innovative Pools & Spas for our pool and spa was outstanding. The team was incredibly friendly and professional, making the entire process smooth and enjoyable. The quality of the pool and spa is top-notch! Thank you!
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October 2023 by Jessica Newton Smith
Eliza (I hope I’m spelling her name correctly) was so helpful! She took my water sample, helped me with what to buy, and answered all of my questions. Definitely recommend Innovative Pools and Spa.
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September 2023 by Jo-ann Jones
This company told us that they could fix our aquabot (pool robot). They said they only worked on tiger shark. They told us to bring it in anyway. They said it was fixed and they took our money. After we picked it up, it is still doing the same thing. When we called them to tell them that it didn't work, they said sorry but we only work on tiger shocks when it was clearly labeled that it was an aquabot. This company will rip you off blind. They won't refund our money. They are nothing but thieves.?????BEWARE of Innovative Pools in Tiverton, RI. They are very unprofessional, very rude and they don't care for the customer. I truly believe that all of the five star reviews were written by them and their affiliates.
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September 2023 by Norah Emond
Very professional men that knew exactly what they were doing! I definitely will have them open an close my pool again.
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August 2023 by Dawn Devlin
We had someone come to service and fix our Pentair pool heater and they charged a ton but didnt have a clue. Pentair but us in touch with Innovative Pools and they were amazing. Prompt and really knew what they were doing. I won't call anyone else again.
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August 2023 by Robert Egan
The woman that was there today, Aug 19, Saturday, was very helpful
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August 2023 by Kathleen Smith
THe worst company you can deal with. they change prices after quotes charge for using there trucks and more . please check yelp from other customers
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July 2023 by Erica Von Villas
I couldn’t be happier with the service. Innovatice comes to my home and opens the pool, does weekly maintenance and also takes care of closing at the end of the season. The pool ALWAYS looks pristine and I get compliments all the time. All the staff are lovely and we look forward to interacting with them each week.
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June 2023 by Bob Williams
*** SAD REVIEW *** SADLY - After being a formerly happy and satisfied customer of Innovative for over two years - Just was notified AFTER THE FACT of a $150 missed appointment charge - Not written, no previous notice, only a 'we drove 10 mins to your house, so you owe us $150 notice', I can not in good faith recommend these folks. A reasonable no-show cancellation fee maybe (which was initially offered by phone). But no - All I can say, is ensure that you read the fine print and know exactly the terms before you engage with Innovative. Sorry and sad to post this. Buyer Beware.
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June 2023 by Joe Kuszay
Very knowledgeable with all facets of pool repairs, products, and sales. Always on time and work done in a professionally manner. If you have any pool question they have the answer, very glad to have innovative pools as my pool specialist!
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June 2023 by Bob W.
*** SAD REVIEW *** SADLY - After being a formerly happy and satisfied customer of Innovative for over two years - Just was notified AFTER THE FACT of a $150 missed appointment charge - Not written, no previous notice, only a 'we drove 10 mins to your house, so you owe us $150 notice', I can not in good faith recommend these folks. A reasonable no-show cancellation fee maybe (which was initially proferred by phone). But no - All I can say, is ensure that you read the fine print and know exactly the terms before you engage with Innovative. Sorry and sad to post this. Buyer Beware.
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June 2023 by Fred G.
Matt the owner promised several things; a timely opening, providing materials and quality workmanship. he mislead me to believe he would follow through on his commitments. he does not return phone calls and has a cocky attitude. Workmanship remains to be seen over time. Overall I found this contractor to be unreliable and unresponsive. Find another Pool company because this guy makes you feel like he's doing you a favor.
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May 2023 by Elizabeth M.
I have been so grateful for all the advice and help Innovative Pool has given me throughout the three years I've had my pool. Their products and service are excellent.
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May 2023 by DF Harrington
The purchase and installation of a new pool heater went well. Six months later there was a problem and the heater wouldn't run. A tech was sent out but the heater was running again. There was diag info pointing to a part that looked sketchy but Innovative decided it was a ventilation problem (the heater replaced an identical one that has worked fine in the same location for more than 10 years) so when it stopped working again, they wouldn't do anything until I added vent piping. I contacted the heater company, they sent a diferent companies tech, replaced the sketchy part and it's been running fine since. It seemed reasonable to replace the part identified by the diagnostic even if it happened to be working at the moment. It was a cheap part easily accessed. But they insisted it was my problem and would do nothing more.
