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July 2023 by Judy G
Around six years ago, we called upon Valcourt to replace our central air conditioning. From the same night they installed it until the final phone conversation, we have had nothing but trouble with the unit. When the pipes froze up and the temperature in the house approached 99 in the evening, we called for service and were refused. We had a contentious phone conversation with Chad at which time he refused to send a tech. We had to pack up and head two hours north to our son’s house for relief. When we subsequently called for service the following year, we were told that Chad would not allow service to our home. We have since been told by a reputable heating/cooling company that the unit was not installed properly. Today, we are, once again without ac and are waiting for service from another company. Chad’s guys are great but he is rude and confrontational.Service: Install AC
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April 2023 by Sheryll Klinkel
Extremely rude and unhelpful, they don’t take new customers right now nor do they treat customers with respect. After going without heat and hot water for two days and calling them out of desperation, I was interrogated on how or why I called them. Do not waste your time on such an inconsiderate company.
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February 2023 by LISA POINTE
The technicians are polite and courteous. They fix it right the first time. The office personnel needs work on speaking to customers .Service: Heating system repair
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February 2023 by Celia Brilhante
They charge you for the time they take in on the road from the previous client to your house when I called to make an appointment and asked for pricing I wasn’t told about the extra for the road Anyway time passes and decided to just give them a call again because was recommended by my oil supplier called today the girl who answered the phone looked up my name and tells me she had to ask the owner because I haven't used their service since 2017 30 minutes later the owner calls me back saying that they not going to service me because last time I called back asking for an explanation about the price well I’m glad since I was no to smart for giving them a second chance they denied me service I did found a company not far from them that will do the service for me plus not charge me “road money “ I mean the girl who answered my phone should’ve just told me why she had to ask the boss and not lie to me by making up stories that right there tells you what good costumer service we get! Anyway I did called back my oil supplier and told them they should totally stop recommending Valcourt to anyone. The only reason for one star review is because can’t be negative ?Service: Heating system maintenance
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January 2023 by Lisa Flynn-Trefrey
Valcourt have helped me out many times over the years. Yesterday I had a thermostat changed. Great service - professional, prompt and knowledgeable. Thank you Valcourt!
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January 2023 by Lisa Flynn
Valcourt have helped me out many times over the years. Yesterday I had a thermostat changed. Great service - professional, prompt and knowledgeable. Thank you Valcourt!
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November 2022 by Bobby Schmidt
Fast, reliable, trustworthy!
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September 2022 by Annemarie Moitoza
Very professionalService: Heating system installation
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December 2021 by alex furtado
Poor customer service.
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June 2021 by Laurel Carr
Great service! Our furnace is in good hands with Valcourt Heating! Rob was incredibly kind and courteous, knowledgeable and efficient!
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June 2021 by Mary Ellen Coleman
Great customer service. Tim fixed the problem quickly and was very helpful. Quick response.
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May 2021 by John Horan
It took 3 or 4 months from original call to get an appointment but the service tech (Tim) was thorough and explained the entire process. Would use them again.Service: Heating system maintenance
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March 2021 by Dennis Rotondi
Had a great experience. Broiler went out overnight. Called Valcourt at 0800. Three hours later my system was up running. Great company. Dependable, great customer service and very trustworthy. Thank you Chad.
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February 2021 by tincangunner
It took 3 or 4 months from original call to get an appointment but the service tech (Tim) was thorough and explained the entire process. Would use them again.
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February 2021 by Sara V.
Horrible, horrible company. I called on Sunday, paged the on call service tech and explained I needed help because my heating system wasn't working. He said they didn't schedule new customers but someone would call in the morning to schedule service for me. He assured me it wouldn't be a problem and not to worry. Next day during the snowstorm no one called. I waited until the afternoon to call and ask when the technician would be coming. I was told by the receptionist that their technician was wrong. They weren't taking new customers at all. I begged, literally begged for her to help me. She said no, all their calls were for existing customers and emergency calls only. I even said I'd wait 2 days for someone to come out and help me and service my system. She hung up on me. This is a terrible company that may care for their existing customers (though I doubt it) but couldn't care less about helping some in their town in trouble. Poor, poor, poor.
