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January 2024 by Edgar Maldonado
We purchased 2018 E400 Coupe back in August. Car is a beast. Rides and looks great. We don’t use it often so didn’t notice that it was making a noise from the rear. Brought it in soon after purchasing it to have it inspected. Come to find out the continental tires that Mercedes has on this car has a known defect. Dealer tried lubing the tire and reinstalling on different occasions but it continued to make the noise. We now noticed the rear passenger tire having a slow leak so decided to bring it back to them. They had the car for a week. Replaced TPS under warranty. Was informed the Mercedes rep was not willing to do anything for us. We needed to just buy new tires for $2000. We said no thanks. Wife picked car up today and rear passenger tire was at 28 psi!! Like seriously! I’m beyond aggravated! This is our third Mercedes, but first through Viti. Always had them serviced there. Don’t know what has changed but we are extremely disappointed, dissatisfied customers. May need to take our business elsewhere!!
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January 2024 by sophie rose
My vehicle was on an extended warranty, I called Mercedes in Warwick they couldn’t tow my car for me and wanted me to drive unsafe on the highway 45 min away from my home. I then called viti they were more than accommodating, they towed and fixed my vehicle in 1 week. I will now have my car for the holidays . I worked with Russ Machado he was great, professional and courteous. - Ashley Paiva
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December 2023 by Jon Hunter
We moved to Tiverton about 3 years ago and started utilizing Viti Mercedes for our car service needs. We used to go to the 'other' RI establishment, but we thought we should give them a try since we were locals now. We are glad we did! Sue in the Service department has been amazing! She is professional, a great communicator, and is always friendly/happy to see us; she really knocks it out of the park with customer service. We cannot recommend her or Viti enough, we have two cars that we get serviced at Viti and they have never disappointed us. We schedule online, they call to confirm, they have even brought us a loaner and picked up/dropped off our car(s) for service. Amazing! Try them out, you won't regret it.
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November 2023 by Dennis Nguyen
I want to send a special thank you to Keenan, Shaun, the foreman Gene, and the entire team at VITI for going above and beyond for sorting out an issue with my brand new car!I originally bought the car from Westwood with an issue with an inner tail light not shutting off when the car is off; it was an ongoing battle going back and forth with Westwood to have them correct it. VITI took upon themselves, spent an entire day running diagnoses, testing out on every possible avenue that could lead the inner light to stay on. They identified the problem, ordered the part. The best part was that Keenan and Shaun always kept me up to date on the estimated arrival day. I picked up the car today and could not be happier with the service. VITI will be the place to go for any future services!
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November 2023 by Danielle D
Brian Reidy is outstanding to work with. He has helped me with the purchase of several vehicles. He took the time to know exactly the cars that I like which makes it easier when it's time for trade-in. Brian provides incredible customer service which is difficult to find these days. He thinks of every detail ahead of time and is always respectful of my time.
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November 2023 by Leo Ying
Jon Lehane is the best salesman.I called the dealer in Southern California to inquire about the status of the CPO E63S. I was a pleasure dealing with Jon from day one through delivery as he was very patient and proactive in every situation. He answered all my questions and helped me communicate with the auto transportation company. I was so excited when the vehicle arrived. They also took over all paperwork for the DMV in two different states. Based on the overall experience, I highly recommend purchasing a car from them.
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November 2023 by RB B
The service Representative Danny Martinez has consistently demonstrated exceptional professionalism and attention to detail, his ability to handle any requests we have made have always been met with a positive attitude. Great Service overall
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November 2023 by Dominic Roda
From the very start Viti provided an an exceptional car buying experience. My salesman Jim was very personable and went above and beyond to provide excellent service.
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October 2023 by Paul F
I had to go in for a recall and they scheduled me in quickly. They took me in right on time. They were quick on doing the evaluation and they kept me informed about the process. After completion Justin explained everything and he had my car washed and vacuumed. Great experience. I would recommend Viti to get your Mercedes serviced.
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October 2023 by Jane Antolini
one will not find a better mercedes service center anywhere up or down the east coast. Viti's parts department and service techs are absolutely the best. They truly care about helping folks out when emergencies transpire and do all they can to improve the situation. Everyone we encountered, from office staff to other customers waiting for service were so pleasant and caring. This is a place you can trust and i am indebted to them for their superior service,
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October 2023 by hannah s
I bought my van from Viti and even though there are several Mercedes dealerships closer to home I wouldn't take it anywhere else for service. They're so easy to contact by email or phone, often returning my messages within 20 minutes. During the time my truck is in their shop they send me frequent updates and answer my questions immediately. Their prices are quite reasonable and I never worry that a job is being done incorrectly or by someone with insufficient skill. I highly recommend them.
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September 2023 by Geoffrey Fiszel
I have owned Mercedes automobiles for 38 years. The service provided by Viti Mercedes, to my wife and I, at every level, far surpasses that which we experienced anywhere else. I highly recommend Viti Mercedes to everyone that appreciates first-class service delivered in a first-class manner.
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September 2023 by Paul G.
After dealing with Viti Mercedes for over 20 years with the same great salesperson, that should tell you all you need to know about their dealership, sales staff and their service department. I recently purchased two vehicles from them, and although under serious construction, they made the deal very pleasant, maintained a clean sales area and waiting room and provided parking for customers amid the chaos of the construction project. They should be commended!
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August 2023 by Linda Smith
A week ago on a Saturday morning, on our way to a wedding, our car had a issue. We called into Viti, as we were a few exits away, to hopefully drop off the vehicle and get a courtesy vehicle. Susan, in the service department, within minutes, arranged for us to be picked up, had a vehicle ready for us and had our vehicle towed.Danny followed through communicating with us on the status of the receipt of the necessary part and the completion of the repair. When complete he called us, arranged for delivery of our vehicle. A wonderful experience. Thank you
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August 2023 by Derek
Great car at a fair price. The team at Viti Mercedes followed through and delivered at every step of the buying process, pre, during, and post. Definitely worth the trip!