Citizens Bank appears to be a well-regarded financial institution, offering a range of services to its customers. The bank staff are generally described as friendly, knowledgeable, and helpful, assisting customers with various banking needs, from account management to loan applications. The bank's branches seem to be busy at times, leading to occasional wait times, but the staff are said to be proactive in providing assistance. Customers have praised the professionalism and efficiency of the bank's representatives, particularly during loan closings and when resolving issues. However, some customers have encountered challenges with the bank's ATMs, which have been reported as frequently unavailable or not functioning properly. Despite this, the overall customer experience at Citizens Bank is described as positive, with many customers expressing satisfaction with the bank's services and their intention to continue banking there.
Just wondering if there’s a reason at least one or all of the atm’s are down and/or won’t let me take out cash every time I visit this branch? I’m here at least once a week. It’s a trend…otherwise, love it he humans here when I’m able to go inside!
November 2023
Very helpful tellers inside this location, very happy its the nearest one to my home , will defbe banking here all the time now ?
October 2023
The customer service representative I dealt with was excellent. Had my issue fixed quickly, very understanding and efficient.
