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“I only mail packages there but I find the staff always helpful, friendly and efficient. It is a post office so I can't give it five stars. Maybe if they were allowed to put up some art and allow local musicians to practice in the space, good acoustics.”
“I’ve lived in the area over 20 years. And although the postal workers have changed over the years they have always remained as some of the kindest in all of the city. This continues to remain my favorite station and has a small town/neighborhood feel to it.”
“I come to this branch either everyday or every other day, frequent customer here. I don't interact much with the staff as I'm dropping off packages but if I have a question I get in line. Line goes quick if there's more than one person working the desk. I'd have to say, this place does need extra help. There is usually only one person behind the counter and they seem pretty miserable when left alone. I mean I would be pretty miserable if I was the only one at the counter with a mound of drop offs I have to scan. They do good work though, props.”
“I have a question I'm not even sure if you can answer it I had ordered some items to which they said it was delivered but I never got it or signed for it the driver told them he left it at the post office what can I do to see if it's thee I don't have a tracking number I just have a message saying if I didn't get my packages to check with the post office.”
“This is where my box is located.I have dealt with this branch for many,many years. The service is always professional. The attention to detail is awesome. Best experience with the staff.”
“So, I just moved to North Providence and had to google the nearest post office. When I saw the bad reviews, I was driving there wondering what my experience would be like. Well, when I arrived there, I stood in a line of only 2 people, and noticed the clerk was very friendly and outgoing. When it was finally my turn, she was very helpful and answered all my questions. I introduced myself, and she stated her name is: Katt Lead Clerk. She did a great job and great customer service skills. Stop putting negative comments on places it ruins people's expectations. Let's be kind!”
“I think the Postal Service industry as a whole is in a shambles... People don't respect the Pen now that everything's a click away and it's truly a shame...You couldn't pay me to put mail into the 5 mailboxes in RI.
That being said, I've lived at the same address for 8 years and the N Prov/Johnston customer service In Person, is a customer service nightmare. Don't bother asking or waiting for the Postmaster to call...He didn't but I did have to drive to Johnston to pick up my mail ~ Maybe she just enjoyed seeing my face??
I have recently begun coming to the North Station on Smith St. There's a customer service agent here who is not only great at but seems to actually like her job... Amazing!! And I fell in love with the "Tree of the Month", It's Christmas collides with the 4th of July ❤️”
“Good experiences with the staffs so far, patient, explained everything. I haven't had the chance to see the mail carrier but I did receive a welcome note when I moved here, that was very warm.”
“Not sure why the negative reviews exist, but everyone I interacted with here and across the street was nice, friendly, and helpful. That’s different from other USPS locations I’ve visited across the country. Shout out to Dave for being a real one!☝️”
“We visited today to mail a very important document and the clerk ( Crissy ) patiently helped us and explained everything we asked. She was very helpful and nice.”
“We received great service from the postmaster Matt trying to track down a missing package that was mislabeled with the wrong address by the seller/shipper. Clerks here are always so friendly and helpful. And our mail carrier Ray goes above and beyond every day! Thank you all!”
“BEST post office location and staff I have ever experienced. WONDERFUL employees, who go out of their way, each and every day, to serve thousands of people. I have over 20 years of interactions with this location and NEVER once have I been dissatisfied!”
“Best experience getting a passport today. The agent I worked with, Jackie answered all my questions and was so nice.
Easy and fast process I highly recommend.”
“I recently visited the United States Postal Service and had an outstanding experience. Not only was I able to complete multiple errands efficiently, but the service I received was exceptional.
A special shoutout to Justin, a representative who made the entire process seamless. He guided me through the passport process, ensuring I had everything I needed. Additionally, he assisted me with packaging my goods, carefully weighing them, and thoroughly explaining each step. His professionalism and patience truly stood out.
Thanks to Justin, what could have been a lengthy process was smooth and efficient, allowing me to be in and out quickly. I genuinely appreciate his assistance and am grateful for the excellent service. Highly recommend this location for anyone needing USPS services!”
“They unloaded me one day before my appointment! The little asian lady at receiving was very nice and friendly! She deserve a raise! I think she’s a shift manager or supervisor. Receiving is on the back of building on River St.
Park on street and walk inside for check in.
In and out in about 30 min!”
“The staff was very helpful and extremely nice to me. I rarely send out mail so they guided me through the process which I really appreciated it. Had a smile on their face throughout the whole time.”
“Ever since we moved to RI in 2020, the Postmaster, Jeremy, has been wonderfully helpful with issues stemming from our change of address, to his confirmation of, and suggestions for, package pickup in today's really awful weather. I really appreciate his kindness, care and knowledge, and I feel that he deserves recognition for his outstanding work at our Coventry Post Office.”
“I came in yesterday for my passport appointment and was attended by Ruby and Terris. They were attentive and helpful and it was a quick process.
It’s Brilliant Earth Ruby!”
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“Give me any reason to rave about my boy Richard. He is the GOAT! Always makes people smile. He’s the friendliest guy in there. I look forward to my trips because of Richard.”