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October 2025 by Brett Marggraff
The staff particularly ar the pharmacy dept. are very friendly & helpful. I used to highly recomend this pharmacy, unfortunately you now deal with a tablet instead of a staff member. CVS new policy, Profits before customer service. The OTC item I was looking for, which Google says they have was unavailable as was anything in that catagory, nerve pain relief. It was suggested by the pharmacist to shop on line, which I will. I will be transfereing all my percriptions to a local family owned pharmacy that care about me first, not profits.
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September 2025 by Catalina Sears
5 star service from Christina who went out of her way to find multiple products that weren’t in stock. Kaitlin was also very wonderful offering to call another store as well to get me my products, above and beyond. Also love that they have travel oribe products in store!!
I have to add on that Katelyn has also been very helpful whenever I stop in and she is the cashier. Always so friendly, kind and positive! She is a great representative of this store.
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August 2025 by Tanah
I went to the pharmacy to pick up a prescription. They tried to charge me even though my prescription was completely covered with insurance. The lady wouldn’t even run my insurance to check! When I asked why there is a fee, the lady told me “this prescription is usually over $100, $40 isn’t that much”. I left & refilled it at the CVS on Granite St and had no issue. It was covered.
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August 2025 by Angela Bacari lorenzo
Always helpful. . .. and my favorite pharmacy.....
And many items to cost from. Pharmacy is very helpful and Christina is very very helpful.
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August 2025 by Domingo
If you want to deal with bad attitude stuff come to this CVS do not dare ask for help you will get a quick no and eye rolls
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July 2025 by maura goodwyn
CVS Franklin is great!
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July 2025 by Jim Bolandsr
Pharmacist was very Cooperative very knowledgeable
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July 2025 by Sharon Gold
Westerly Pharmacy Department team are the best! Responsive, compassionate and willing to respond to questions in a timely manner. Staff managing customers at the counter also aim to please!
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May 2025 by em p
5 starts for the quick and good quality photo printing! I needed something in a rush, and it turned out perfectly. such a nice resource right in the neighborhood.
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April 2025 by Jakkakk Jannajak
What a terrible company. Dr messed up on the labeling of a prescription. 7 pills for a week but accidentally wrote 2 per day. They wouldn’t fill it. I called the dr who immediately changed it. CVS still denied filling the prescription after it was fixed. Going into the weekend, this left me without the medication I needed.
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March 2025 by Linda Fish
VERY PLEASED!! Thank you from Westerly, R.l.!!
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March 2025 by Trinity Yee
I stopped by on 3/5 for some hair products, and Christina was incredibly helpful. Her background in cosmetology and product knowledge made it much easier for me to find exactly what I needed!
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January 2025 by Elizabeth Carrasco
Joanna at the front register was very nice and friendly. Their staff is always helpful.
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December 2024 by Kenneth Senecal
I was asked by a staff member if they could help me with anything. I replied yes told them what I was asking for. They told me what aisle I shoud go to to get what I was looking for. The Check out was short and the staff person was very friendly.
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September 2024 by JULIO GRANADOS
I had a very unpleasant experience with the Minute Clinic. I went to CVS to ask to be tested for Covid, I went on the first window and a young man told to go to next window ( Drop off Window) , went I approached to the next window I asked if can be tested for Covid, the employee literally yelled at me that : “ WE DON’T DO THAT, WE DON’T TEST FOR COVID” “ YOU HAVE TO BUY A COVID TEST “ I felt shame for being yelled at the store, I don’t think I deserve that. I just said Ok, thank you, I walked away to Yale New Haven walking clinic where did a better service.
