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July 2024 by Vivian Reddin
Bert loves walking aroind and all the wmloyees are so nice and helpful!
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June 2024 by DIANE STARRING
Staff very friendly but didn't clean her ears or trim nails. This was my final visit after many different errors on my dogs appointments.
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June 2024 by Jennifer Roberts
Absolutely livid, so I come here ALL THE TIME, LITERALLY 3 TIME A MONTH, as I bought my pet babies here, never had a issue with a sale ever, for Guinea pig hay, and Guinea pig pellets they always run a sale buy one get one half off or 25% off MIX AND MATCH today I got chewed that I was wrong FOR THE FIRST TIME EVER, ALTHOUGH the first cashier agreed with me, that it's MIX and match I could do it, Nichole as she said that's her name faught with me about it rude as he'll I've never been so fired up after explaining I literally get this a couple times a month, and it's always on sale, I ALWAYS GET THEM TOGETHER ON THE MIX AND MATCH SALE, NOPE ?♀️ NOT TODAY. AS SHE STATED IM WRONG AS OF I LIED ABOUT IT NOT BEING A ISSUE ANY OTHER TIME
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May 2024 by Cheryl Bernat
Without getting into details, the girls at the store were extremely rude. They pulled each other aside to talk about us and denied it when confronted. It was all about fish and what they felt was appropriate. I have had fish in the past and I know how to take care of them. They dismissed me and continued whispering behind our backs. They said if I didn’t buy a 10 gallon tank they wouldn’t sell me the fish I wanted. A beta and a tetra. In their 3 gallon tanks they have a hundred tetras. Where is the logic?
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April 2024 by Annette Parker
My fur baby and I had the worst experience EVER at westerly petsmart. They are complete liars there. They gave no consideration to my fur baby or myself. All over her needing her nails trimmed. She's the most gentlest dog, shes very very loving. They tried trimming her nails but soothingly when they went to start they surrounded her and went to the back leg first. It startled her and she lightyear growled so they stopped and asked me to reschedule. When I called to reschedule the girl made the appointment but then told me to hold on. A gentleman then came on the phone to tell me my dog was aggressive towards the girl and she couldn't come back to petsmart. I hate liars and if she felt that my dog was aggressive why did she tell me to reschedule and why didn't she tell me herself Iwe couldn't come back. Why put a gentleman on the phone to tell me. We will never purchase anything from petsmart ever again and I will be telling all my friends the treatment we received
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March 2024 by Cynthia Y.
I've been to the store numerous times -- which is pet friendly. Absolutely no complaints. But, I LOVE ordering online delivery. The number of 'Subscribe and Save' offers are endless -- mostly 35% off initial order. That's HUGE folks!! What's better you ask? Let me tell you --- PetSmart combines discounts!!! No typos here - you read it correctly. Enjoy your pet and your day :))
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February 2024 by Walter
Always have what I want
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December 2023 by H B.
used to have a great grooming department, what happened? Hung up on when I returned a voice mail from grooming , and heard staff talking about how annoying customers calling were before the phone hung up.
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December 2023 by Gia Gasparino
My little guy saw Kendra for his haircut and she was great!
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November 2023 by Wilo
great experience, workers were excellent and very nice
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November 2023 by Debby
I love Pet Smart, especially this one! Everyone is so pleasant there.
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October 2023 by Daniela Chita-Perez
Very friendly staff! I went in there to buy a life jacket for my dog (off season) and couldn’t find any on the shelves. The store staff went out of their way to check in the back (twice!), until they found a box tucked in somewhere that had one. Highly recommend! I come to this store frequently and I was never disappointed.
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August 2023 by Amy Walker
Can be pricey!
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August 2023 by Keith Mattingly
Great store
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August 2023 by m A
This is the best petsmart in the country. The manager Raymond Blanda is the best manager in the world. He should get promoted or moved up to corporate. He needs a pay raise now.
Thank you.
