-
March 2024 by Cynthia Y.
I've been to the store numerous times -- which is pet friendly. Absolutely no complaints. But, I LOVE ordering online delivery. The number of 'Subscribe and Save' offers are endless -- mostly 35% off initial order. That's HUGE folks!! What's better you ask? Let me tell you --- PetSmart combines discounts!!! No typos here - you read it correctly. Enjoy your pet and your day :))
-
February 2024 by Walter
Always have what I want
-
December 2023 by H B.
used to have a great grooming department, what happened? Hung up on when I returned a voice mail from grooming , and heard staff talking about how annoying customers calling were before the phone hung up.
-
December 2023 by Gia Gasparino
My little guy saw Kendra for his haircut and she was great!
-
November 2023 by Wilo
great experience, workers were excellent and very nice
-
November 2023 by Debby
I love Pet Smart, especially this one! Everyone is so pleasant there.
-
October 2023 by Daniela Chita-Perez
Very friendly staff! I went in there to buy a life jacket for my dog (off season) and couldn’t find any on the shelves. The store staff went out of their way to check in the back (twice!), until they found a box tucked in somewhere that had one. Highly recommend! I come to this store frequently and I was never disappointed.
-
July 2023 by Chely Ann
Sunday June 25, 2023 not one worker was one I had seen before. Apparently there was all new staff, they treated me like I never been there before which I understood as they were doing their job but when I explained to them how I like my dog cut they proceeded to tell me what cut would be better for him and then dragged my dog by his neck to get him to go with them. I explained he does not know any of you people so he may be anxious. I left my dog feeling very uneasy, especially after being told he couldn’t get picked up until 6-7 when his appointment was at 130 and it never took them longer than 3 hours. I was very worried and because I live out of town I had a friend who would pick him up for me. She waited in the grooming waiting room around 4pm until they were done. She walked in and not one dog was being worked on, instead the workers were having free time, She told me she saw dogs being dropped on the floor and the workers saying how they were not filing incident reports, they were handling the dogs very aggressively and speaking to them rudely. She was then asked to step out the waiting room. Another women the same day brought her dog in at 9am and did not get him back until 4pm. I called at 530 wanting to ask how my dog was doing and if they had an updated time on when he would be ready as they said 6-7 was just an estimate. Over the phone they were rude to me and did not tell me how my dog was doing instead they said he would be ready at 6-7 and hung up. They never called when he was ready and told my friend he needed to be cut extra short because of knots even though my dog had no knots because his hair was not very long and I brush him daily. They did not call me to notify me and they charged me over 100 dollars. I will never bring my dog here again. I miss the old workers who made me feel secure leaving my dog there and were so good about communicating. They truly loved animals. My dog is now traumatized he never has come home so shaken up. These new workers do not care for animals and do not take pride in their job. I have brought my dog here going on four years and unfortunately it’s time for me to find somewhere new.
-
July 2023 by Monique Cote
Great place form dog treats and people there are very helpful
-
May 2023 by matthew aldave
This is the best petsmart in the country. The manager Raymond Blanda is the best manager in the world. He should get promoted or moved up to corporate. He needs a pay raise now.Thank you.
-
April 2023 by Corinne Wagner
Loved the staff! Super helpful and friendly even tho sometimes even us customers can be rude!
-
April 2023 by Austin Watson
Generic big box pet store expect higher prices then you could get online from somewhere like Amazon.
-
March 2023 by Taylor Desloge
Extremely satisfied with the care Hillary in grooming showed for my dog today. She was thorough, diligent and did an outstanding job.
-
March 2023 by Ann Smith
This store has everything for pets. A wide variety of specialty food brands for dogs and cats. The one thing they do not carry is products from Hartz Mountain. I found that unusual.
-
February 2023 by Sue H.
I love the quality and convenience of their pet grooming service. Groomers in our area are hard to find, expensive when you do finally get an appointment and then a little prickly to deal with. Pet Smart groomers are professional and reliable, the ability to schedule service online is great and pricing is transparent. I use both the RI and Florida stores.
