“I’m writing to share the fantastic experience and customer service I’ve had with Robin who overseas the kitchen/flooring department at Home Hardware in Humboldt. She has went above & beyond to find me a specific match to a type of flooring that has been discontinued. Not only did she find me something that is pretty much perfect, but she was able to give me a lower price than any other competitors. She has offered me amazing advice about designing kitchens and has been more than willing to help in any way without any sales pressure. She has repetitively expressed, “All I truly care about is that you are happy!“ All I can say is that I wish that when I first started my renovation, I would’ve came directly to her for all my needs as I do believe she has an abundance of knowledge and experience in this area over many years! It’s an easy, no-brainer and a “one stop shop” for all your needs concerning a build or renovation. I feel that you could be confident you are covering all bases pertaining to design, price and customer service! Thanks, Robin!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.