Credit Unions in Regina, SK

“I dealt with a gentleman by the name Cody Hart today.\nThis is regarding the new online app.\nHe was the most knowable and patient person I have ever dealt with.\nHe knew exactly what I needed to get done and was very patient in explaining each step.\nEven if it meant going over it several times.\nQuedos toi Cody Hart.\nEdna M*****”

“The conexus credit union north Pasqua location could teach the banks a lot about customer service.
I walk in and am recognized by the staff,
They treat us like friends , at the branch and in public !! We get assistance, advice and informed information!!

I won’t name names incase I miss someone

They don’t assault me with service charges !
They don’t insult me with service charges !!
They don’t force minimum balances !!!
They treated us 100% with respect And understanding with handling an estate”

“My criticism, if I’m being fair, is that I submitted a customer service web form and never heard back. I eventually had to carve out time to visit the branch in person.

That said, once I got there, the experience reminded me why I’ve stayed with credit unions for so long. The line moved quickly, the representative was warm and genuinely helpful, there was already a note on my file about one of my preferences (which worked out quite nicely -- thank you), and to top it off, a woman offered me a cookie.

I’ve always liked credit unions and have continued to support them with my banking business. There’s still a real small-town, prairie kind of feel to these institutions. Sometimes that may mean a process or two is a little less streamlined. Other times, it means people remember your preferences… and hand you baked goods.

PS: If you’re looking for continuous improvement feedback, I’d love to see statements made easier to scan and track spending, and I think the mobile app would be stronger if the home screen defaulted to available funds.”