BMO Bank of Montreal

Banks
Hours: BMO Bank of Montreal provides a mix of experiences. Many customers report great, friendly, and fast customer service at the branch, with staff described as warm, helpful, and kind. Employees are noted for walking customers through processes, offering the best promotions, and providing relief through patience and a lack of rudeness, even in frustrating situations. The physical location is convenient, clean, and has a nearby large parking lot and an on-site ATM. However, significant frustrations exist with phone customer service, described as very rude and unhelpful. Some customers report persistent debit card issues and accounts being locked for no apparent reason, causing difficulty and panic, especially for those with mobility challenges. While individual branch staff can be exceptional and accommodating, the overall banking experience is mixed due to these recurring problems with account access and call center support.

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1. Saskatoon, Saskatchewan