Old Navy is a popular apparel and accessories brand catering to the entire family, offering a wide variety of clothing, including jeans in 180 sizes, comfy fleece, and activewear. Customers appreciate the large selection and decent quality of the products. The store provides free pickup services and has friendly, helpful staff who work hard to maintain cleanliness despite the challenges posed by disorganized shoppers. Many reviews note that while the employees are courteous and strive to keep the store tidy, they sometimes struggle to keep up with the chaos created by customers. Some shoppers expressed a desire for more tall pants options. Overall, the customer service is praised for being fast and friendly, with specific mentions of helpful staff members. However, there are suggestions for management to consider increasing staff to better handle the store's upkeep. Customers are encouraged to be more mindful of the effort that goes into maintaining the store's organization. Despite some challenges, shoppers generally enjoy their experience at Old Navy and appreciate the variety of products available.
Messy, disorganized, drastically needs to be cleaned, and overpriced for the quality.
January 2026
One of the affordable places to buy clothes and the quality is top.
November 2025
I rated 2 because some of staff are so rude they don’t respect when staff on front cashier she wearing eyeglasses I don’t know her name I am so upset I always recommend old navy
