Firestone Complete Auto Care in Aiken, SC is a one-stop shop for vehicle needs from standard maintenance to tires and repairs. The location offers comprehensive solutions for every make and model, including tire sales, oil changes, brake inspections, and engine repairs. Many customers report exceptional, reliable, and affordable auto care with an expert team that provides prompt and professional service. The store is consistently described as clean and comfortable. Reviews highlight experiences with both excellent and unsatisfactory service. Positive feedback frequently praises the staff for being knowledgeable, polite, and customer-friendly, with specific mention of excellent customer service skills and good humor. Customers report jobs done effectively and ASAP, with one noting a tire was ready in 45 minutes. However, some experiences include issues such as being given incorrect price information over the phone, longer wait times compared to other shops, and occasional incidents of perceived incompetence. While some feel prices can be a little more than they would care to pay normally, others are happy with the service and the price. Overall, the business earns repeat customers through a combination of good promotions, successful problem resolution, and professional, friendly service.
Good customer service, they were short staffed and still took the time to be sure of the quality of their work.
July 2024
Andres has some of the best customer service that I have seen in a long time. He is very professional and knowledgeable about his job. Just talking to him for the time that I was in the store he didn’t try to gaslight me or tell me I needed something I didn’t need. I definitely plan on coming back.
July 2024
Great service, and quick turn around even last minute
