GMC at Richard Kay offers a generally positive experience for customers. Many appreciate the friendly and easygoing staff, with one customer highlighting a smooth and enjoyable car-buying process by a helpful salesman. The dealership features a variety of vehicles, including the spacious Traverse and a 2017 GMC Denali 2500, both receiving praise for their quality and features. Service at the GMC department is often described as courteous, with staff like Cornelius Bonner providing attentive and relaxing care, ensuring issues such as sensor problems are resolved effectively. Customers frequently mention the excellent customer service, with staff members like Kat and others delivering friendly, bright, and attentive assistance, creating a welcoming environment. While the overall buying experience is recommended, some customers note that service experiences can vary, and there are suggestions to be cautious, especially regarding the service center and credit processes. Overall, GMC at Richard Kay is seen as a dealership with helpful staff and good vehicle options, though service consistency could improve.
This could have been a 5 star but thanks to Will Zuber it's a 4 instead of a 3 star.. Just be sure to not use Dana as the finance manager and also watch the times they run your credit. Not one of the worst places to buy a vehicle but not the best.. but the Traverse is a nice car with good room in the inside.
October 2024
We had the best experience buying our car at Richard Kay! Our salesman Stormy was so cool and easy going but was on our side! Again thank you Stormy and Richard Kay
February 2024
Had a very amazing experience with my very first car purchase we had a helpful service thank you to Junior Ramirez.
