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December 2023 by R & C
This is the worst bank ever. Horrendous customer service. Tellers and managers are extremely rude. If you can ever get someone to answer the phone they just say "hello". Highly DO NOT recommend. If I could give negative stars, I would.
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July 2023 by B Walsh
I've been there 9 maybe 10 yrs. Always able to help and get my business done...Very accommodating and personable....ty..FCB ...
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June 2023 by james epps
I gave them a two because they were cordial but the location is not attentive to personal needs like a basic public restroom. My wife had an appointment which took over 30 minutes to complete. While waiting I needed to visit the facility but was politely informed that they didn't have a public restroom. I bank with three other agencies and everyone of them have a public restroom. It's just basic customer service
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March 2023 by Linda Lightsey
The branch manager there is a JOKE! She doesn’t know what she is doing and her customer service is THE WORST I have experienced anywhere. I closed two accounts because she was so non responsive to simple requests.
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February 2023 by Jennifer Matthews
Been with this bank for almost 20 years. Had fraud on one of my accounts and had to order a new card. It's been 31 days and still no card. They are now telling me the manufacturer is on back order and might be another 30 days. but I can pay $35 it will be here within 5 days. So disappointed, Now I have to find a new bank.
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October 2021 by James Jeffcoat
Need to update your hours. Came by and was closed way before six. Website says they close at 6 on fridays like other normal banks but I called and they said they close at 5 and it’s been like that forever is what I was told
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June 2021 by Ryan Whalen
They refused to help me with account set up and try to charge me a fee to exchange French currency for US currency.first bad review for me toooo and they locked me out of my account toooo.I have never had any problems with them before until now.This Is A Shame people don't know how to do any better
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January 2021 by Mark Dobson
They closed the window on me when I was in line at 4:59pm. Wanted to make a deposit. First bad review for me.
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June 2020 by Karisa Ruth
Best bank around. The branch manager is topnotch. Will help in any way they can.
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May 2020 by Donna Martin
Very friendly staff every time.
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October 2019 by Chris Taylor
The women there have the worst attitudes I’ll never go back to this branch starting to think I need to switch banks if this is how I’m gonna be treated at first citizens bank
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May 2019 by bradzeeboy
Excellent service! A big bank with a small town feel. The bank manager Ashley is the best bank manager I’ve ever dealt with! Fast, and always available. Couldn’t ask for any better service!
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May 2019 by Michael Denton
Not the friendliest bank I've dealt with since coming to this state. I wanted to open an account and the information they wanted was like being questioned by the FBI. No one likes being talked down to
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May 2019 by Cornelius Summers
I have been going to this bank for over two years to get change for myself as I work at the local barbershop, located directly across the railroad track. Times past, I have received exceptional customer service until today, a cashier told me I couldn't receive change because I don't have an account there. I wasn't trying to cash a check or anything of the sort. Rather, I was merely trying to get change and nothing large at that. I asked a familiar employee who works on the far left and she explained that she give change to me all the time. I'm not sure if this is a rule (made up on the spot) or if its racially driven but I will never go back to this bank again and ask for anything, even if my life depended on it. I'm so disgusted by the experience today that I hope upper management reviews this and finds it sensible to post something visible for patrons to see that they are unwilling to provide change for those who don't bank with them. If I was looking for a new bank, it surely wouldn't be this bank due to the inconsistent, lack of confidence and pure inconsideration for such a simple gesture of needing change. Worst experience ever! My skin color must not be light enough to be handled and treated humanely. This is one location I'll advise my children of ever getting connected with.
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May 2019 by bradzeeboy .
Excellent service! A big bank with a small town feel. The bank manager Ashley is the best bank manager I've ever dealt with! Fast, and always available. Couldn't ask for any better service!
