Walgreens receives mixed reviews regarding its service and operations. Some customers report positive experiences with staff who go above and beyond, showing kindness and compassion and providing top-notch customer service to help with medications and insurance. The people are described as nice, and service can be quick at times. However, there are significant criticisms. Issues with the Walgreens rewards program are noted, where a discount initially applied but then reverted to the original cost, feeling like a waste of time. The pharmacy hours can be unreliable; customers have received availability messages only to find the location closed during expected hours, including on Sundays, leading to being without medications. Wait times, especially in the drive-thru, can be long, sometimes lasting 20 to 30 minutes when busy. Assistance in finding items in the store can also depend on which employee is working. While some customers are tentatively continuing to use the business, they remain unconvinced that all issues are resolved.
Samantha helped me get my rewards set up. She was very friendly and knowledgeable
September 2023
Cashier had me sign up for Walgreen rewards. Price reflected my discount at first, but then went right back to original cost. Waste of time.
February 2023
Megan & Peter went above & beyond their call of duty in helping get my medications filled so insurance would pay. They took extra steps instead of just letting me walk away spending way more than necessary. Thanks for showing kindness & compassion and for having top notch customer service!
