-
November 2023 by Fernando F.
I had four tires installed at this location, and I requested a tire alignment. The next day I received a call from the manager, and he advised me that they did not do the tire alignment. The manager asked me to bring the truck back at my convenience so they could do the alignment. I took the truck back the next day and had the alignment completed.I gave Firestone five stars, even though they did not complete all the work the same day, the five stars is for the manager, contacting me, and letting me know that the work had not been completed. It is a very reputable business that would admit to a mistake , and take the time to correct the mistake. The manager at Firestone reminds me of a quote. I don't remember who said it but the quote is "Integrity, is doing the right thing even when no one is looking".
-
November 2023 by C.F. Camp
Unreal. I have called at least a dozen times today and no one has answered. I dropped my truck off at 8 for an oil change, tire rotation, and inspection. Writing this at 3:00 P.M. and still haven’t received a call back. Horrible service.
-
October 2023 by Monique Magwood-Badger
This is normally not my "go-to Firestone" (Okatie Location is). I had to return bc they did not reset my tire sensor, which could have cost me almost $400 dealing with Cadillac. They corrected the issue, and I was in & out in a fairly short amount of time.
-
September 2023 by Frankie W.
I had a 10:00 appointment for an oil change, 10:30 my truck was still in the parking lot. I asked why my truck was still out side and was told the oil change guy left but was now back, it took 1 hour to change my oil. counting my appointment time it took 1 1/2 hours. NOT GOING BACK
-
September 2023 by Daniel Ray
Manager Michael Daugherty has been caring for my 2012 Mini since May of 2023He has adjusted and advised on Bluetooth hookups to engine issuesMichael is integral kind and responsive for simple to complex issues and will often perform adjustments personallyWhen working with his technicians Leavefeeling confident that my autos are going to last for many years to come he will never recommend unnecessary repairsHe's becoming a trusted collgue and friendDaniel RayServices: Transmission
-
September 2023 by Tea, Multiversal Lord of Drinks
They have changed my ford focus alternator many times and have been great each time, I recommend it
-
August 2023 by Douglas Tisdale
Had 4 tires installed on my wife's car. The experience was good and the Firestone survey was completed. Due to an answer, Mike called me. I appreciate him reaching out and clarifying what even customer service got wrong. I have been there before and will definitely be back.Thanks Mike!
-
August 2023 by Jessica Carson
DO NOT waste your time! This store should not even be open as they are pretty much worthless! They can't patch tires, and basically they are not here to serve customers. The man that greeted me, if you call it that, had the IQ of Forrest Gump! Put air in my tire that had a nail in it and sent me on my way!
-
August 2023 by Dee P.
I was driving from Morehead City NC to Orlando FL and my tire light came on. I was in the middle of a very long drive In unfamiliar territory and there were few if any gas stations or car repair places.. very desolate and a Friday afternoon. I asked Siri for the closest Firestone because that's where we got these tires fairly recently in Greenville NC. I was told Beaufort SC about 30 mi off my track but I was desperate and went there. They heard my story and immediately checked my tires and sent me on my way. A lovely Marine gentleman checked my tires. They were great!
-
July 2023 by Karen Johnson
Outstanding service!!! Michael is the manager and is absolutely incredible. He was courteous and helpful and went out of his way to make sure my experience with Firestone was perfect. I saved a lot of money and received great service. I would highly recommend Firestone due to my experience with Michael.Service: Tires
-
July 2023 by Chase Daniel
Please don’t go here!!!!!! The worst customer service Michael the store manager is rude and nasty and refuse to even look at car and they are very lazy please run from this place they have ur car sitting there without working or saying anything.Service: Auto engine diagnostic
-
May 2023 by Michael McMahon (Pops or Poppy)
Did a great and complete job on my brakes, and were extremely thorough and reasonably priced. I will now be taking my buisness to them.
-
May 2023 by mikecon340
I arrived 5 minutes before closing and they stayed late to help. Nothing says more about a business than their willingness to help when they don’t need to. Mike was awesome! Thank you!Service: Tires
-
April 2023 by Wolves Den
Was driving a rental from enterprise from Florida to Pittsburgh and I blew a tire. I called right when they opened and explained the situation. They took me right in and got me in and out within an hour . Great customer service.Service: Tires
-
April 2023 by Kathryn Que
Was out of town with car trouble- everyone super friendly and helpful. Manager Michael and his staff got me back on the road quickly!
