Unreal. I have called at least a dozen times today and no one has answered. I dropped my truck off at 8 for an oil change, tire rotation, and inspection. Writing this at 3:00 P.M. and still haven’t received a call back. Horrible service.
October 2023
This is normally not my "go-to Firestone" (Okatie Location is). I had to return bc they did not reset my tire sensor, which could have cost me almost $400 dealing with Cadillac. They corrected the issue, and I was in & out in a fairly short amount of time.
September 2023
I had a 10:00 appointment for an oil change, 10:30 my truck was still in the parking lot. I asked why my truck was still out side and was told the oil change guy left but was now back, it took 1 hour to change my oil. counting my appointment time it took 1 1/2 hours. NOT GOING BACK