The New Balance Factory Store in Hilton Head offers an outstanding shopping experience, with a knowledgeable and attentive staff dedicated to providing exceptional customer service. Customers consistently praise the store's welcoming atmosphere and the professionalism of the staff, who go above and beyond to ensure a satisfactory purchase. Nikema, the store's representative, is described as cheerful, patient, and thorough, handling returns and purchases with expertise. Fran and Gio, the store manager and another staff member, are praised for providing the "best experience" customers have ever had, comparable to that of five-star hotels. Taylor, another staff member, is recognized as an "asset" to the store, helping customers find the right shoes for their needs, including for the sport of pickleball. Gio, in particular, is singled out for his knowledgeable and friendly approach, taking the time to understand the customer's requirements and offering great recommendations. Customers leave the store feeling confident and satisfied with their purchases. The store is well-organized, making it easy for customers to find the perfect pair of shoes. Seth, another staff member, is praised for his exceptional customer service, including measuring feet, recommending the proper shoes, and even providing a military discount. Overall, the New Balance Factory Store in Hilton Head is consistently praised for its outstanding customer service, knowledgeable staff, and well-stocked selection, making it a highly recommended destination for anyone in need of new shoes.
Outstanding service from Nikema. She cheerfully and professionally handled my return and purchase. She was patient and thorough. She is an outstanding representative of the New Balance store! I look forward to seeing her on my next visit to the New Balance store. Well done and thanks, Nikema.
June 2025
The manager Fran and Gio gave me the best experience I ever experienced in my life and that I’ve been to five stars hotels. I haven’t been to the top of the top and they serve was immaculate. They definitely deserve a raise. Keep up the good work.
January 2025
received good service.they only had the sneakers we were looking for in all white unfortunately.
