-
December 2023 by Gordon K.
Recommended without hesitation. Great to do business with. Courteous and they stand behind the products they sell.
-
October 2023 by Gene Howard
The very best place on or off the Island to get your patio furniture! The staff from the floor sales people to the delivery staff to the owners are exceptional. We have had the opportunity to have them furnish our beach condo patio and our primary residence patio and could not be more pleased. They took time in the showroom to ensure that we made the best possible choices for our needs. Their expertise and their designer eye made it much easier to make the right decisions. But they also gave us "space" to consider our choices. The absolutely perfect shopping experience. They were very conscious of our budget and tailored their recommendations to fit that budget. They even gave us some loaner pieces until our furniture was delivered. And the delivery people were super efficient and helpful. They have a great warranty policy in addition to all of the greatness noted above.We love looking at and using our new furniture and no doubt will do so for years to come. Do yourself a favor and go see them. It is well worth your time.
-
October 2023 by Jeffrey Schneider
Lots of options to look at. Kyle was attentive, not pushy. Found cushions in the back that were larger than the swatch that we picked out to ensure we loved it. Loved the family atmosphere. Great service. We'd go back to purchase there again.
-
August 2023 by Tim White
My wife and I recently made a purchase for the screened in lanai in our new home , the staff was great to work with . However we did have an issue with part of the order and I got nervous that this would end up being my problem. Kile stepped up and made it right , my wife and I were relieved. A business is only as good as it’s ability to stand behind their product . We weren’t disappointed thanks again Kile .
-
August 2023 by Jan Cheslak
Kile and his wife were very informative and caring in helping us select our new teak dining table and chairs. The set was delivered quickly, and we are excited to start using it.
-
July 2023 by Cindy Reedy
A positive experience from start to finish! Helpful and knowledgeable staff, willingness to deliver when needed, professional delivery crew, and a warranty that is unbeatable. Highly recommend!
-
July 2023 by Patty Lebkuecher
Kile and the staff are wonderful! Working with them to ensure our screened in porch became an extension of our home, has been a great experience.
-
June 2023 by Vickie Imhoff
Such a pleasant experience buying my outdoor furniture. Kile was friendly as he greeted us and explained this was a family owned business, with a priority of customer service. Megan was very patient and helpful with fabric selections. The delivery people (Sam and Ron) were delightful and careful with my new purchases. I would highly recommend this business.
-
April 2023 by John Girard
I needed to replace our patio umbrella with a Cobalt Blue canopy that is hard to find unless I order it online. The sales team and store manager were extremely helpful and had one in inventory. Great local business and staff with great inventory.
-
February 2023 by David West
We found a wide range of high quality outdoor furniture at Palm Casual. The staff was welcoming and very helpful. We did have an issue with one item we purchased and it was promptly replaced.
-
January 2023 by Jane Poli
Highly recommend! Palm Casual in Bluffton is amazing! The team in the Bluffton store-Roberta/Kyle/Tom/Vicky/the delivery team, are ALL awesome. Roberta was a knowledgeable salesperson and took her time to help us select the right pieces of outdoor furniture for our new home. The prices are reasonable and the quality outstanding! The customer service is exceptional, I was called multiple times by Kyle and Tom along the process to inform me of my delivery day and time. The delivery team arrived exactly on time, they were friendly and set up the furniture beautifully! The delivery team even jumped in to help us move our boxes! Vicky went out of her way to ensure the pillows I ordered were delivered vs having me go to the store to pick them up. We are planning to buy some more outdoor furniture and will absolutely go back to this store again! We are 1000% satisficed with our purchase and the customer service!
-
November 2022 by John F.
Within 48 hours of delivery we noticed a flaw in one of the chairs that we ordered. I sent an email over the weekend, not expecting to hear back until Monday. Less than an hour later, I received an email asking for photographs to show the damage and promising to fix it. They came when they said they would to pick it up, and have promised to return it to us either repaired or replaced. So why am I talking about something that went wrong? Because their selection and the quality of the sales people is already firmly established here on Yelp and in their reputation in our community. Standing by their products and offering proactive customer service is something that is sorely lacking these days and earns them the 5th star. Anyone can sell you stuff. Not everyone has this commitment to customer satisfaction. These photographs do not show the damaged chair; they show some of the beautiful things that you too could purchase from Palm Casual with the assurance that if something isn't perfect or right that they will stand by it and you.
-
September 2022 by Randy Powell
This place is awesome. The customer care is fantastic and the quality of the furniture is great. Staff is quick to respond to issues that arise. We spent approximately $15,000 dollars for our outdoor furniture. We are extremely happy with the product and service that we received. You won’t be disappointed dealing with this company. FYI. Covid has hampered a lot of businesses so have patience if there is a waiting period to receive your items this company wants to get your stuff to you as soon as they can. It’s worth the wait.
-
August 2022 by Michele R.
I was in search of new patio and pool furniture and a friend mentioned that she has seen Palm Casual from the road and that it might be worth checking out. The sales people were very welcoming and weren't pushing at all which was a plus. Almost all things have to be ordered and we were quoted 6 weeks for the turn around. Everything has been slow since Covid so we understood. We were told that if it arrived sooner than the 6 weeks we would be contacted. Now here is where things went downhill. I called close to 5 weeks just to see if by chance things had arrived early and they told me they had. When they showed up to deliver we were missing part of our order. This was never mentioned when I called. The driver said we will have to call the following week to find out where our items are. We call to be told someone will contact us about our order. The next week we're told they don't know how long till the rest is ready. When we did finally get the items 3 weeks later one was the wrong color. Again we were told we would have to call the following week. We call and again are told they will contact us when the items arrive. We just now got the corrected piece 4 months after originally ordering. We had no communication since the last delivery and then randomly got a call that they would be at our house in an hour to drop off. The place is nice and furniture good quality but the lack of communication is terrible especially for the amount of money you spend there. We purchase a patio set along with 2 pool bar chairs and spent 7k. We planned to furnish the rest of our pool furniture here but will be looking somewhere else that provides the same style stuff we want.
-
August 2022 by Christopher Mattson
I have a boat that needs a canvas top, but my guy won’t be able to get it done for two weeks or longer! Nobody in town had Sunbrella material…but Palm Casual Patio Furniture saved the day! They gave me an unbelievable deal on some material.Showroom looks amazing. If I ever get around to building an outdoor patio I know EXACTLY where the furniture will come from. You won’t find a better place for outdoor living furniture!
