First Citizens Bank is praised for its friendly and professional service, especially at the local branch level. Customers appreciate the kindness and patience of staff members, who take the time to assist, even with complex or time-consuming requests. One reviewer highlighted a staff member who was particularly accommodating and respectful to elderly account holders, making time to help despite a wait. Another customer shared a positive experience with a branch employee who effectively handled a stolen credit card issue, contrasting this with poor corporate customer support. Long-term customers value the bank’s staff for their professionalism and personal approach, having maintained checking and savings accounts for over 25 years. They recommend building a relationship with local employees, as it helps resolve any issues more smoothly. Additionally, the bank’s Notary Public and Medallion Stamp services are efficient and courteous, with knowledgeable staff ensuring all signatures and validations are completed quickly and correctly, free of charge for account holders. Overall, First Citizens Bank is seen as a trustworthy, customer-focused institution where staff genuinely care about providing helpful, respectful service.
Cannot say enough good things about the staff at this bank…professional, friendly, competent…nice to be treated like a person, not just an account number
January 2025
Mrs. Sabrina, you were Amazing! I truly appreciate your assistance today! You have such a warming personality! Until next time!
July 2024
Laken McFadden gave top tier service. I came in for a letter I needed, and she was able to make it happen. Although, I had to wait for period of time, I had no complaints as she was humbly taking her time helping elderly account holders.
