AAA in Charleston offers a comprehensive range of services for the local community, including insurance solutions for auto, home, and life. Their travel agency provides valuable resources like passport photos, International Driving Permits, and trip planning assistance. Additionally, their car care facility specializes in maintenance and repair services, such as oil changes and brake services. Customers have reported positive experiences with the staff, praising their friendliness and expertise. Many noted the exceptional service, mentioning specific employees who went above and beyond to assist with various needs, such as battery issues. The welcoming atmosphere, complete with complimentary Wi-Fi and coffee in the waiting area, adds to the overall customer experience. However, there have been some concerns regarding appointment management, with at least one customer expressing frustration over a last-minute cancellation for a diagnostic test. Despite this, overall feedback highlights the dedication to customer care and efficiency, making AAA a reliable choice for a variety of services in Charleston.
I was greeted by Cynthia, who was very pleasant and very knowledgeable about what my needs were. She was also personable and easy to talk with. She treated me like she was glad I was there, even though she was providing a service!
March 2025
Stopped in to pickup a map and a brochure for Charleston and left with an arm load of maps, books and pamphlets for many South Carolina travel destinations. Excellent member service!
February 2025
Great customer service and very friendly. I had to drive here from Summerville as they did not have anyone to do an international license. So I was appreciative for their assistance.
