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October 2023 by Tamara Kimball
Extremely rude and unhelpful staff. No one greeted me or asked me if I needed help. Staff were talking to each other and ignored my request for assistance. Do not shop in this store. Horrible customer service!
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August 2023 by Mandy Gubsch
Great store and the staff was very helpful! Emily, helped me find some great jeans, this was my first time trying Madewell jeans! She was extremely helpful and kind! Very pleased with my experience!
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June 2023 by Deanna
The staff were friendly and helpful. A girl named Emily helped me and explained the different jeans to me. I made a return from an online purchase too and the process was very easy.
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May 2023 by GuuD GuyGuud
Construction next door. As we walked in, they dumped paint chips or whatever off their scaffolding onto us. We had to pull it out of our hair.Terrable experience, walking into the store.The store & and staff were really nice & helpful.
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March 2023 by BKO
Great clothes made well just like name and lovely sells people
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November 2022 by Leslie Yeh
I love their clothes and the staff at this location are amazing! I don’t really need anything today, but because they were so nice and sweet I bought a top just because ?
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October 2022 by M Tillery
I never bought madewell jeans before and Jean shopping has never been my favorite. But Abby was SUPER helpful, she had great options that flattered my size and shape. I will definitely be returning.
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September 2022 by Ina O’Rourke
For many years I was a loyal customer and absolutely adored this brand. Unfortunately, every since COVID their customer service has been disappointing at their best. I’ve received a faulty item from my online purchase that I wasn’t able to return at the store due to it being a final sale item.Not to mention constant inconsistent sizing. I do not recommend this brand (anymore)
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January 2022 by Ina O'Rourke
For many years I was a loyal customer and absolutely adored this brand. Unfortunately, every since COVID their customer service has been disappointing at their best. I’ve received a faulty item from my online purchase that I wasn’t able to return at the store due to it being a final sale item.Not to mention constant inconsistent sizing. I do not recommend this brand (anymore)
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February 2021 by Reese Jeffries
Horrible customer service these employees Christina and Grace were very rude and wouldn't let a very polite customer use the restroom and this particular customer was wearing a very expensive jacket from there store and a bag from there store as well so she obviously was a very loyal customer to them. Also these girls were talking and laughing behind my back. I don't recommend shopping at this Madewell on king street.
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January 2021 by Evan Guthrie
Madewell on King Street in Charleston is an excellent source for all things Madewell in one place. I like the atmosphere and layout of this store and the selection of items that they have available here. The staff here is very helpful and makes sure that you have all of the assistance that you need when you shop here.
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January 2021 by Bianca Iammatteo
Love the brand but the staff here is so rude and snobby it makes me never want to shop here again. I seriously don’t understand what the girls issue was. She needs to find another line of work. Medium height and brown haired girl. Just awful.
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December 2020 by Evan G.
Madewell on King Street in Charleston is an excellent source for all things Madewell in one place. I like the atmosphere and layout of this store and the selection of items that they have available here. The staff here is very helpful and makes sure that you have all of the assistance that you need when you shop here.
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December 2020 by Erica Smith
I was very excited to look in the store as I’ve purchased several items online but I couldn’t have been more disappointed. Maybe I don’t look like their normal customer but not the first worker welcomed me into the store or asked if they could help me with anything. They weren’t busy with other customers either.
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November 2019 by LezLee Lisi
Love this store and Christina, the manager who is also petite like me and so kind in helping me today. It’s frustrating and intimidating to shop for clothing and she made it feel good! Finally!