Madewell is a brand centered on women’s and men’s denim, offering everything to wear with jeans. The clothes are loved, and the staff are often described as amazing, great, nice, sweet, and helpful. However, experiences can vary. Some customers feel the staff can be overbearing, making them feel rushed and stressed. Issues with stock are common, with limited sizes and overpriced jeans, and promotions can be misleading. External factors like nearby construction have also negatively impacted the store visit experience. Despite this, positive service interactions, especially with online order issues, are highly appreciated.
Love madewell. The staff on king street is a bit overbearing. Let me browse, please. I'll let you know if I need help after you've asked me multiple times if I need anything within the 5 minutes of my visit. I felt rushed and stressed to the point I bought jeans elsewhere.
July 2024
Shopped jeans! It was amazing. Samantha was so helpful and nice.
March 2024
As others have mentioned, incredibly rude staff. Condescending and unhelpful. Just a hot mess in there. I’ll just purchase online from now on.
