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October 2023 by Elizabeth Foster
Just got a new bed today. Wonderful experience. Had gone in the other day with my husband and Brandon helped us pick a bed out. He listened to all of our questions and answered everything. Both my husband and I have different sleeping needs and he helped us find a bed that suited us both very well. We were able to go in today and order it. Looking forward to it being delivered.
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October 2023 by Anthony Yoh
Very friendly service. The rep was very informative & extremely helpful in making my final decision on a mattress I’ve always wanted. Thank you kindly!!!
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September 2023 by Kate Bowen
Easy online purchase for a basic mattress and also a great customer service experience for a high end mattress. Knowledgeable, patient, helpful, and easy to work with staff member. Delivery was prompt and simple, with friendly workers. One month in to our mattresses and so far so good.
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August 2023 by Patricia Robertson
Scott is extremely knowledgeable as related to the material make-up and technology that the various vendors use in each mattress. His attention to pressure points and support was amazingly detailed. He utilized a soft sale technique with no particular focus on any one brand but rather allowed the opportunity to try each manufacturer for my own comfort level.
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August 2023 by Hannah Bullard
I bought my mattresses from mattress firm four years ago and now with moving went back to buy new ones. Brandon had excellent customer service and they really worked with me. It’s just an easy process just like I remembered. Thanks so much team!!
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August 2023 by Justin Lesko
Brandon and Jack were incredibly helpful and professional. Their expertise and positive attitude made for an awesome mattress shopping experience.
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August 2023 by JoVonna Walseman
Scott made my first time bed buying experience just amazing! I am currently a college student moving in for the start of the semester and just wanted to see what my options for beds were. He made my mom and I feel so welcome and had such an enthusiastic personality that made finding a bed simply fun. It was truly an experience. We wound up making a purchase for one of their memory foam beds and I’m excited to try it! Thank you Scott!
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August 2023 by Martha Gaitan
Brandon is the salesman that helped me find the right mattresses. He is very knowledgeable in explaining the differences between the brands and products. Brandon made it a pleasant shopping experience. Thank you.
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August 2023 by kirk offel
I moved into a new home with the crew and had no beds. Scott scrambled to help me find beds from a sister store and found us beds within minutes! He went above and beyond to earn our loyalty!
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July 2023 by Derek Davis
Excellent customer service! We walked away feeling good about the mattress we purchased as well as the service we received. Highly recommended visiting the Folly Beach Rd. location on James Island.
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June 2023 by Meredith Lyons-Crews
Staff member Scott gave excellent answers to my questions on the phone. When my spouse & I came in, he was very helpful & knowledgeable regarding every aspect of the merchandise. He made the shopping experience very positive & did not rush us or push us towards any one product but let us reach our own conclusion. Overall, excellent customer service.
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May 2023 by mark lemel
Great experience. Answered all questions and did not push for a brand or style. Gabrielle waited patiently while Iconsulted family and even modified order after I left. Will sleep well over decision to use Mattress Firm
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May 2023 by Karen Woolridge Woolridge
Scott was very helpful and professional. Scott is a kind and took a lot of time to make sure I got exactly what I needed.I would recommend this store to ever one.
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April 2023 by Tracy Condon
What an amazing experience!! Scott knew exactly what I was talking about in a mattress!!! There was not any pressure!! And I literally stayed within my budget!!! Gabby was super awesome as well!!!! I recommend the James Island 1000%!!!!
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April 2023 by Gordon King
Good buying experience today. Lots of product on display. Very knowledgeable and friendly advisor/sales associate. Scott was great and had us pointed in the right direction quickly. Nothing was too much trouble. Made selection a bed a breeze. Highly recommended!
