Phillips Shoes offers a great selection of various shoe styles, from trendy sneakers to comfortable walking shoes and sandals. The staff is generally knowledgeable and friendly, with some standout associates like Katherine, Ashley, and Sandy who provide excellent customer service. The store has a middle-of-the-road pricing range, and they don't offer discounts on certain popular brands even during sales events. While the selection is impressive, the level of hands-on customer assistance can be hit-or-miss, with some sales associates seeming disengaged or even annoyed when customers ask for help. Overall, Phillips Shoes is a good option for those seeking a wide variety of current footwear, especially if they're able to work with the more attentive and helpful staff members. The store provides a better experience than a typical big-box retailer, making it a worthwhile choice for those in search of the right shoes for their needs.
The sales associate seem very unhappy and made a very bad comment.I didn't respond.Maybe she should not work in customer service. Almost seem like she was trying to be funny.
December 2023
A great experience, much better than a big box store. Staff was knowledgeable and friendly. Katherine was awesome, she gave me a lot of options. I had specific needs and she saved me from making a huge mistake. If you are looking for shoes, shop local and give them a try!
September 2023
Ashley is new to the company and I’d highly recommend asking for her! She gave me her undivided attention and walked me through several brands to help me find exactly what I was looking for.I first experience another sales associates that seemed quite annoyed I’d asked a question, but Ashley turned my experience around!
