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November 2023 by Eileen Conneely
This was one of the worst car rental experiences I've had. Not only did they not have any cars when I arrived, after I waited for a car they charged way more than my reservation was qouted at and basically said it's this or nothing take it or leave it. The customer support never returned my calls and provided no help whatsoever. They were happy to leave me stranded at the airport. I would NEVER reccomend this place to anyone.
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November 2023 by Frederic King
I would give Zero stars if that was an option. The check in process was horrible. It is done through the hertz desk. What was most concerning was the lack of support. We had a medical emergency and tried to contact the local Thirfty and over 3 days were not able to connect with a representative. When we called the Thrifty national they indicated that we had to work with the local Charleston affiliate - who we could not successfully contact. We emailed and called and nobody helped us. Never again will I rent with Thrifty.
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November 2023 by Rachel Evans
Everything was smooth! Check in was fast, drop off was fast. Everyone was friendly. They didn't have a car but I was able to drive a truck. Vehicle had no smell, clean and easy to operate considering it was not much like the vehicle I drive at home.
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November 2023 by Beth Sawicki
We had a great experience picking up, using and returning the car for our vacation. The car was clean and comfortable for our use. The agent that helped us check in was very helpful and kind. We were pleased with the car, the price and your service!
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October 2023 by kristin romell
Pick up was a breeze, counter people were very friendly. Finding the car in the parking garage was a challenge.I reserved the cheapest option, which I thought was a small economy car like a Chevy Spark and got a Dodge Challenger - a muscle car that would not have been my choice.
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October 2023 by Al scrappy126
This was the best experience I've ever had renting a car. The customer service at the desk at the airport when we picked up the car was fast and courteous. Dropping off the car was very quick and easy. Someone was there as soon as we got out of the car.
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October 2023 by Andrea Rocca
After a long flight, i arrive to CHS to find the Thrifty Rental kiosk closed & redirected to Hertz for service. The Hertz line was Incredibly long & while waiting, one of the Hertz employees closes her window to head over to the Thrifty kiosk to assist customers. The employee should have taken the next Thrifty customer who's been waiting in line, but instead, the customers who were in the back of the Hertz line made a dash over to Thrifty. It was annoying. However, the Hertz representative I dealt with (when it was finally my turn) was very friendly, fast & thorough.The Car itself was fine & drove fine, but a bit dirty inside. Could've used a vacuuming. The windshield wipers might need replacing as they didn't work that great in the rain.
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September 2023 by Alesha Bell
Amazing service while at Charleston airport. Customer service representative was very professional and polite and have a great energy. The vehicle was . Pristine and clean. It was a red Dodge charger. I loved it. Very well-maintained.
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September 2023 by Debbie Pruitt
No car available even though I had made reservations. Had to take a pick up truck that was high off the ground and VERY hard to get into for us elderly folks. Even fell once trying to get out.Nobody at counter to help us.Hertz counter did help us.
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September 2023 by Allyson Salvucci
Check in process took a long time. Truck had a lot of dings and damage to it when I picked it up even though they stated at check in that there was no damage (i know/hope they probably have this logged internally but it was misleading on the customer side). Empty cola can was in the door, floor was dirty. Clearly this car was not properly checked/cleaned. Wanted to extend my rental for the day since there was a tropical storm and I didn’t feel comfortable driving with all of the flooding and rain…and the published phone number doesn’t work. Tried to reach out via phone and email a few times with no luck. Then I received an email the next day from the same email I contacted (with the signature including published phone number that I couldn’t reach) asking about the car return. Only positive was the price.
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September 2023 by Danielle S.
The WORST car rental experience I've ever had. I should've known how bad it would be from the start. I booked a completely different vehicle and I was told upon pick up that it wasn't an option. Pick up trucks only. Was dinged up. Truck completely dies. It took them 90 minutes to come jump it. I had to wait that whole time. Then they make me drive the 40 minutes to get the truck serviced on MY time on MY vacation. I saved this day to take my daughter to the beach for the first time and I did not get to do that.
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September 2023 by Justin Hill
Great Experience and customer service. I arrived in Charleston 8/24/23 around 11:30am. Wish I could remember the representative name but she went above and beyond as far as customer service, price breakdown(which was cheaper then what I booked for) and even giving directions. Made my day after a tough morning of traveling. Truly thankful!
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September 2023 by Galina Pappu
Service was great! Zero wait time at the airport and upgraded to a minivan based on available inventory, we had a 3 hour drive ahead of us so the extra space was awesome. I'll return and use Thrifty again for all my rental car needs.
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August 2023 by Lakisha Kelly
It was a great experience, very organized, it was easy locating the rental car. And even when I returned the rental car it was no hassle. Will rent again.
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August 2023 by David Miller
Thank You Thrifty for an EXCELLENT rental experience last month. From start to finish the experience was very professional. The agents at the Hertz counter were polite, helpful, courteous in all respects. It was a pleasure dealing with them. The Chrysler Pacifica was clean and it served us well during our trip. Thank you Thrifty for everything! You will be my first consideration for the next rental.
