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April 2025 by Erin Schnell
We got a flat tire on the way to the beach, with our car full of food. We got our tire fixed within an hour! The woman at the front desk was soooo helpful and nice. Grateful for everyone at AAA!!
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February 2025 by Sharon Redmond
People very nice
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February 2025 by Zaria Wilder
I work for a traveling children’s theatre company. Check engine light came on and after going to Auto Zone and then telling me the problem I brought the van to these guys. I’m just a girl. I have no idea about cars and frankly I don’t care but John was so helpful. Even though it was beating the end of day he helped up get back on the road. I will forever be thankful to this man!
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January 2025 by Dee
Excellent Service. They kept my vehicle a little longer than I wanted (needed a battery), but they had to work on cars for people who were out of town and I had another vehicle to use, so that was fine.
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December 2024 by Kym Boyles
AAA Forest Drive is always so helpful and professional when I go in to have my car maintenance. I appreciate how kind and professional they are.
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July 2024 by Patrice Kornickey
Columbia, SC has a AAA roadside service person named Nicole…baby, Nicole saved my family twice within 24hrs. Nicole knows her job and she’s caring, professional and passionate about the client’s wellbeing. We did NOT have to wait hours for her to arrive, she arrived within minutes. Thank you, Nicole! Promote Nicole…she deserves it
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June 2024 by Zaria Montgomery
As a valued AAA Premier member for a long time I have NEVER had such a bad customer service experience with AAA. But my truck was towed here under the impression they could fix it but NOBODY decided to tell my grandfather they didnt work on previously worked on vehicles while having my truck sit there for 2-3 days. The manager DANNY was disgustingly argumentative toward my veteran grandfather and tried to talk to me like it was a us problem. WILL NEVER RECOMMEND THIS LOCATION TO ANYBODY !! The manager didnt try to even offer an apology as obviously the whole situation was a lack on communication. Danny work on your customer service as you should be setting an example as the MANAGER. Will be reporting to the higher ups!
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June 2024 by Drew B
Very terrible service.
I purchased a battery awhile back and was told it's under a AAA warranty. The third party member they sent out was terrible and kept asking me to pay for my new battery with cash and that he can make it cheaper if so. Also he failed to mention you should keep the small receipt with it and that the purchase won't be in the system. I called and the person could not have been more unhelpful. She was blaming me for not having the receipt even though they did not have data on my account. They lie and try to take advantage.
They try to take advantage of you and add on multiple additional fees. As a AAA member for years this was hands down the worst experience and worst location. Very rude and unhelpful
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June 2024 by bobbie Driver
My husband and I had excellent customer service from Facility Manager, Danny Bagwell and Technician, Mike at AAA, 4526 Forest Drive, Columbia, SC, 29206. We were getting ready to take a trip in our 2011 Honda Element when we started to have issues with the air conditioner not cooling properly at the stoplights. Initially we thought it would be something simple to fix. After checking, it turned out to be the condenser fan which required a part to be delivered before repairs could completed. Danny and Mike went the extra mile on a Saturday to get that part and then have it installed. They even worked together after closing to get our car fixed for our trip. We so appreciate the excellent customer service we received from them and would definitely use AAA on Forest Drive again. You do not usually see this kind of customer service anymore. Thank you so much!
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May 2024 by Christi Cooper
WORST CUSTOMER SERVICE EVER! I scheduled an oil change online for 10:00 AM and indicated that I would be staying with my vehicle. I arrived at 9:50. I was asked if I was staying and I said yes. At 11:30 I receive a call on my cell phone from AAA to let me know what they found that needed attention. On this call I said to the man that I was sitting in the waiting area. He says "then why am I calling you" and hangs up the phone. He then proceeded to make jokes about it - I could hear him as I was sitting right there! Never did come to talk with me. I finally left there at 2:15 PM. I have been a customer at this location for a very long time. This place was so much better when David Buck was still there. This will be the LAST TIME I go to AAA on Forest Drive.
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March 2024 by Donald Garner
I had a terrible experience with AAA FOREST ACRES.
On Valentine’s Day I took my truck to AAA forest acres for a brake issue
I explained what the problem was and asked them to fix it. The next day I got a text giving me a list of everything they said was wrong with my truck most of it had nothing to do with my brakes. And the wanted $1400 to repair my truck. I asked if they would just fix what I needed them to fix and they said for safety reason they would have to fix everything on the list.
I had truck towed to my house where I did the work myself. When I driove my truck after the brake repair in found my truck was skipping and running terrible. When I dropped truck off at AAA-it was running fine.
I checked my truck further and the air breather was left unhooked. I also noticed that some of the things they said needed repair were in good condition and working properly.
I felt very compelled at that time to do a review and let the community know the type of establishment this is.
I felt that they were dishonest
I will never use AAA again. And I suggest no one else use this location either.
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February 2024 by Ironlungger
Just went to get info on how to proceed with a repair. Excellent information on what to look into and will begin service week after the Super Bowl.
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January 2024 by Eric T.
Great Customer Service! Very Friendly and Professional! I didn't know I got free passport photos with my AAA Membership!
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January 2024 by C.G.V production
Very prompt
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January 2024 by Janet Jeffcoat
The AAA operator was pushing the tires because our granddaughter had a flat tire and it wasn't salvageable. When we got there we were told they didnt keep much of a tire inventory. They didn't seem to be prepared for a tire emergency.
