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December 2023 by Akira LashStudio
Love it
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November 2023 by Joy Walden
I was having trouble cranking my car and took it to Advanced Auto. I was not sure if it was the alternator or the battery. A gentleman name Rob came out and tested my battery for me and did find that the battery was dead. He made sure to let me know that the battery that I had should still be under the three year warranty from Auto Zone and told me I should call them first and see if it’s still under warranty because they should replace it. I did call AutoZone and they did confirm it was under warranty. Rob could have easily just sold me a new battery and not pointed out the warranty. It saved me from paying $200 for a new one. It was greatly appreciated! Thank you for the honesty and excellent customer service Rob!
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September 2023 by Denairus Yisrael
Two Separate times I've come to this store and Jamal was very helpful. I appreciate his dedication to completing the tasks at hand, always using safety first. Thanks.
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September 2023 by Jerry Smith
The staff is amazing. They don't rush you and take their time. Maybe other stores beat the price but they can't beat the customer service and for that I would use their service more
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August 2023 by Rachelle Thomas
Yesterday I had a great experience at Advance auto.Normally because I'm a girl most stores try to put a fear something bad is going to happen to my car. But I had a guy named Rob who helped me with issue I had. The best customer service I have had in months. Definitely going to ask for him next time.
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August 2023 by Kevin White
I called before running by here, was told that they replace batteries if bought by them. I go there and was told only battery they have is 190 with 2 year warranty. I said that’s fine. I am then told they can’t replace my battery because a message in their system says it would take 45 minutes to replace. I went down the street at speedee and was out in 15 minutes. The worker didn’t want to work and had a attitude.
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July 2023 by John John
Have to share an encounter with an employee. It was so concerning to me, I contacted their national customer care and was told I’d get a call back from the “ GM or DM”, which of course never occurred.The encounter: I usually don’t ask for help going to auto store as I have the part number figured out. I’m a regular here and each time an employee asks me if I need help as I walk in. Not this day. Instead the employee was putting up signage. I was the only one in the store. I asked for help. He continued with his task for about 30sec more and then walked over to the register. He was never friendly. He wrote on register paper the part numbers and had me go look. First time an employee didn’t do that for me. Remember, no one else in the store. I couldn’t find the item and mentioned that as he went back to his task. With his back to me he said that I was wrong, it’s there. As he continued at his task, I just said you look busy so I’ll go someplace else. I wasn’t angry because, there are 3 competitors within 1 mile of the store.Well, apparently this got his attention as he suddenly stopped his task and turned and faced me and confronted me about what I said. As he continued to repeat that I am wrong and just need to keep looking for those numbers.A rude employee I can deal with, but a confrontational employee that goes from practically ignoring me to suddenly facing me in anger, is disconcerting. It is why I contacted customer service after I left. But now their lack of response tells me why they hire the people they do.In conclusion, I went to AutoZone, less than 2 miles away, whose store was packed and an employee immediately helped me get what I needed. Advanced Auto lost money that day and recurring money. And based on the lack of traffic in the store they’re losing lots of more money than mine.If you dare to go, watch out for the employee that is about 6 feet tall and bald and in his late 20s early 30s. He’ll be the unfriendly one that doesn’t want to deal with customers.
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July 2023 by Michael L Smith
Was in picking up some stuff for my old new car and also got a part for my daughter's car and the personal working there were professional and polite.
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July 2023 by Goddess Goddess
Ok I walked in and purchased some coolant for my AC and I ask the young man black guy can he help me, he said he didn't know how to put it in so he asked his ballhead manger Mr. Perry can he help me that ball headed uncle Tom looked at him and told him what to look for, let me remind you, this place wasn't busy at all. So right after I returned the item since he didn't want to help, 2 white couples came in they needed help so he jump right on it and whet outside with his tools but listen this is a black man and im a young black women. We the only race that get treated badly by our on kind. You don't see white men behavior like this. Thats why I love white men. They are so nice. Please put some white guys in this location and leave the old black wash up black gentleman home.
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July 2023 by Jimmel Franklin
I was assisted by Rob, and he give excellent customer service!
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July 2023 by Tonya Jones
Addicts hanging out in parking lot, parking lot needs an update but overall their inventory is ok.
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April 2023 by Antwan Thompson
Walked in right after an employee, normally at other locations someone will ask me if I need help or looking for something in particular. The two individuals were on their phones when I walked in and didn’t acknowledge me or look up until someone came from the back. Then he walked off when I told him I know which product my vehicle used. Not at all happy with the way they handle customers here.
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January 2023 by Sadie Harris
Rob at this location is awesome! Very helpful when I needed a new alternator! Gave me options and recommended shops if I needed one.
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January 2023 by Ashley Schumpert
My car loves this place, I'm glad people are welcomed too!!
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November 2022 by Shaniece williams
Rob was so helpful if it wasn't for him I would have been on the side of the road thank him for changing my battery awesome