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January 2024 by Dawn Richards
I appreciate the excellent service that Yelson provided despite the circumstances. My parking brake got stuck so I drove to BMW of Columbia. They were crowded and on a Saturday before New Years eve. Staff had called out and Yelson squeezed me in to get me on my way. Very grateful.
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December 2023 by Jim Stewart
I took my 328i here because of how it was performing. They spent a long time diagnosing it (more on that below) and then told me to the total cost would be about $7,000. I printed out the report of all of the things they said needed to be fixed and took it to a local mom & pop shop mechanic. He reviewed every single item with me, carefully examining the car (and showing me how to tell if the problems were genuine), and then told me only two of them were valid problems. He fixed it for about $1000. It runs perfect now.Moreover, during the entire time my car was at the BMW service center (well over a week) I had to take the initiative and constantly call (over and over again) to find out the status on my car as they were trying to diagnose it. Several steps were involved, and at each step I had to call them to tell me what was going on. At no point did they ever reach out to me to tell me what was happening. I honestly believe they would have taken a month (or more) if I had not kept calling to prod them to get the diagnostic process finished.In sum, terrible customer service (with no initiative on their part) and they were going to overcharge me an utterly ridiculous amount.
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November 2023 by Leonard Garcia
Zeke and David great people.
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September 2023 by Jeff Stikeleather
Carrying complete service
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September 2023 by Grayson Williams
I went into the dealership to purchase an 8 series. Walked by 2 salespeople who were trying to persuade one person to buy three series. I stood by the 8 series I came to purchase, looking for someone to assist me. No one approached me or even said hello. I then hovered by the main glass office where there were several sales associates gathered. No one acknowledged me. I was an easy customer. I had everything I needed to purchase that vehicle. I did not need financing or a test drive. I just wanted to buy the 8 series BMW. It was a say day.
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August 2023 by KeiKei B.
Customer service at this location is low class & mediocre at best. All BMW drivers are loyal, dedicated, & anal about their vehicle. We expect the level of service at the dealership that we get from our cars.BUT NOT IN THIS SERVICE DEPARTMENT. First of all they LOST MY KEY FOB. Not only did my particular SA NOT CALL ME BACK I was passed off with a 'a customer called & said they had a key fob in their car that wasn't theirs but they're on vacation until Monday.' Cool I wait the Monday no call. Tuesday no call. So I had to call the department. Marc never came to the phone nor did the guy that assisted knew of the issue. So I go on the website & chat yo a formal complaint. Lo & behold a call.I'm told they will replace the fob & will send an email to scan the registration & license. A week later NO EMAIL. So I drive up. Stand in the SD for five minutes, no acknowledgment. Two military members same. After 10 minutes we get a 'someone will be right with you' while 3-THREE-SAs are on their computers. Still waiting. Unreal.
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June 2023 by Clark J.
To quote Jerry Seinfeld, they know how to make a reservation but not how to keep a reservation. Dealership should notify customers who have a scheduled test drive when the vehicle has sold so they don't waste their time.
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June 2023 by Justin ..
My car was ordered and ready much sooner than expected. When my car was ready, only spent about 25 minutes in the dealer plus a brief overview of the car. In and out and done. Thanks David M!
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March 2023 by Howard M.
Absolute excellence! Bryce, Aundrea, Sam, and staff at BMW of Columbia were great in making sure I was 100% satisfied with my new 430i. All were professional, friendly, and helpful in resolving an issue to my 100% satisfaction! I am VERY HAPPY with the results. Thanks so much to all of you and I greatly appreciate your help!!!
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March 2023 by Hetlena J.
Okay. I am still disappointed and cold! The cold is on me! I got my Uber ..scheduled by BMW... traffic held us up and arrived at 7:08 pm. I totally get that folks want to go home. I would too. But BMW scheduled the Uber and should know that someone is coming to pick up the car. I tried to call several times on my way to ask if I needed to turn around. No one picked up the phone. I started calling at 6:45pm. Shouldn't we know someone is coming? Oh well, I'm patient so I guess I'll have to call in the morning. But I had to pay for my Uber back home. Wow. Knowing that I'm coming to get it and that they are the only dealership....hmm? I don't like to be rude and I like posting nice things instead of complaints, but I am just so very disappointed. This is BMW of Columbia?
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October 2022 by Lashone Scott
I visited the location on December 10th for an oil change and battery maintenance. My car was displaying a “Battery discharge” warning light and would not start at times. I was told by Jordan, BMW service agent, that my battery and alternator were good and they needed to complete an overnight energy test for $185. I agreed to the service.Jordan stated that my car needed to be powered off for an hour before the energy test could be started. Exactly 2 hours after I spoke with Jordan (2hours to the minute as if he set an alarm) he called and said “Great news, your battery wasn’t installed properly. Easy fix, I have already completed it and replaced your key fob battery on the house. You car is ready. You’ll have to pay $185 for the hour in which we completed energy test plus the oil change.” I proceed to pickup my car the next day (Saturday).The brakes were grinding. I figured it may be b/c of the fresh service. So, I drove home and parked the car until Sunday morning before going to Atlanta for business. Sunday morning just before leaving Columbia the car would not start and displayed a “Hood open” warning light. It started after three attempts.I made contact with the dealership twice. The first time I was placed on hold for 15mins nobody returned to the phone. I finally spoke and a woman she made a suggestion to replace my key fob battery (the same battery Jordan claimed to have replaced). I replaced the battery at BMW of Atlanta that same week.The “Hood open” warning light was the first of many that started following my service. The following lights have been displayed:Battery Discharge (It never cleared)Hood openStarter/ IgnitionIncreased steerRestraint system, fault in airbagAdaptive headlight malfunctionTPM malfunctionHeadlamp vertical aim malfunctionI do NOT believe the energy test was completed at all!It was holiday season and I am between two states, it has been hard for me to revisit the location. So, I continued to call. I spoke with Gabriella (she did nothing she claimed she would) and Mary. Mary offered an appointment I could not commit to. I made a request for a refund. Mary initiated an email to Sam, service supervisor, to issue a refund. Sam has called once and has stopped replying to my emails.This experience has been pure HELL. I will never allow this place to complete any other services for my car.I WANT MY MONEY BACK!!!!Services: Electrical
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October 2022 by Darryl Johnson
Sam Jackson and his team of experienced technicians worked diligently to get me back on the road to Atlanta.
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October 2022 by Cheryl Cregger
Service Appointment at BMW was a breeze, thank you Doug Shoup for a good experience.
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October 2022 by Queen Frances Johnson
Good service work always
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October 2022 by Nathaniel E Barnes Jr
Professional and timely.