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February 2024 by Tiffany Glizzy
Extended Stay America Suites had the nicest receptionists we've ever met. We specifically requested for a mattress topper as the beds that came with the room we booked weren't that comfortable for us. The bathrooms were also very clean and hygienic, and it came with free toiletries, which we are very happy about. Overall, this is a great place to stay for vacation or a short stay.
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December 2023 by Mike Miller
If I could rate it less I would. My son stayed there for over a month while receiving medical treatment. He never bothered anybody and wouldn't complain about outlets not working. Sheets unavailable for days at a time. The dresser had the wrong drawers in it and they kept getting stuck. He reported the problem to the office and they ignored it. When he was struggling to get it opened to get his medication the TV fell off and cracked. He reported it too. The manager came to look at it over a week later. He demonstrated how it happened. He again requested the dresser to be fixed. Nothing!!! 2 weeks later still no TV in his room he was billed $600 for the other TV. He went to the office to address the situation and was told that if he kept complaining he was going to be evicted. He returned to his room and the police came and handcuffed him, gave him 5 minutes to collect his property and then made him leave the premises by threat of arrest for trespassing. He was paid up for days. My son has a traumatic brain injury and without his medication and consistent routine, becomes confused and disoriented. He tried to call corporate customer service but was refused communication because the manager had banned him from all extended stay America property. He was missing for 3 days and was eventually found trying to get warm with Christmas lights. They tried to charge his credit card $374 for unknown reasons the moment he was thrown out. Also Marva (Asst Manager) has forced him to write positive reviews on here for her personal gain. This company is a bunch of criminals.
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December 2023 by Demetri Farrar
The amount of bugs in my room was insane, house keeping did not change my sheets and I had to constantly ask for towels. The time I was here there wasn’t a single day that all the washers and dryers were working I lost about 20 dollars because of faulty machines that haven’t been fixed.
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November 2023 by Mr.E Ritched
I can't seriously think of anything negative to say. It's pound for pound the absolute best travel lodging experience I've had in my entire life. Meaning for the price you should expect half of what this place is. Or less. It is clean, spacious, safe, conveniently located, inviting and courteous staff, and in my opinion underpriced. I almost didn't go to it the first time because I figured it was going to be disgusting. I'm glad I gave it the shot. Cuz it's the only place in Columbia I stay when I'm in town now. Matter of fact I was looking for an apartment because I work in Columbia half of the time. And could not balance the reality that this is way less, when you consider utilities it's furnished you get all your hotel conveniences like free toilet paper shampoo all linens and towels are clean for you, and you even get a nice little convenient breakfast in the morning. Marva and Della are absolute classy wonderful employees that the company should be very grateful to have. I think I'm going to run out of characters or else I can sit here and talk good about this place all day long LOL.Rooms: The rooms are nicer than my studio apartment in manhattan. And that Apartment cost 6 times the price per month.Nearby activities: The zoo is literally in walking distance and it would make more sense to walk from there than to drive over there and park your car.Safety: Safe and closed location
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November 2023 by Sage Autumn Slaght
We stayed here a week (11/9/23-11/16/23) and although the location is along the highway and can’t get a bit noisy w Ambulances etc (play white noise, seriously it’ll help you sleep period), and it was a bit confusing to get to the hotel (behind the Embassy & Boys and Girls club just for anyone who stays here and gets confused!) none of that mattered because of the service we received from the beyond kind people who helped us check-in and out, and during our stay. Any issues you have, they will address and fix to the best of their ability anytime of day because they also have a specific night attendant to address problems, help people with late night check-ins etc! Their grab and go breakfast was honestly the best, it was SO convenient with coffee, breakfast bars (literally the cutest), muffins etc and even stuff to make freaking oatmeal (like 4-5 different kinds!) and it was until 9:30am during the week which I’ve never had staying at a hotel before! The Assistant Manager (unfortunately didn’t catch her name, but was 100% the AM), and one of the ladies at check-in (Delia, Dellah or Dahlia, or some variation, I’m so sorry I’m not sure which) were beyond fantastic and were super kind and provided the most exceptional customer service our whole stay! Thank you so much again Extended Stay America!
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November 2023 by The Crown Network
For my profession,, I travel all across the country, and I've never stayed at a more accommodating, and friendly hotel then, Extended Stay right here on Grayson Rd. Marva was absolutely wonderful, and so was Derek. They both made my stay so pleasurable, that I would recommend that place to anybody that ever required accommodations in Columbia South Carolina.
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November 2023 by Cierra
The only good thing about this place is the kind employee at the counter the night I checked in and then immediately checked out. Completely disgusting bathroom and kitchen, old bath rag and holes in the bathroom, no handles on kitchen cabinets, sketchy and loud tenants. 0/10 would not recommend!!
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October 2023 by Robert
Has washers and dryers that you use your room key to open so no worries about clothes being stolen! Room key to gain a access to building and rooms and security ? cameras full size fridge great mattress and great bathroom we are very happy with our unit!Nearby activities: Zoo and lots of restaurants and shopping and close to the i the nterstate.
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October 2023 by David Nabors
Hotel needs some major repairs and pest control issues. Bathroom lights needed to be replaced on first day. Borders on kitchen counter top was coming off the wall. Door to room had a Crack in the bottom and top of door letting light in and bugs.
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October 2023 by Idelisses Medina
Can you say grumpy staff. This is a different extended stay than we normally use. Clean respectable and located centrally but a front desk worker who really didn't want to deal with a door lock that was sticking.
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September 2023 by JaMiE SuMMerS
Moved out of one house and still on the search for an apartment, so I decided to try out this place as an in-between. Very quiet area, great staff and the room is perfect! As the name states, I'll be extending my stay a little longer while I'm still on the hunt for an apartment.Rooms: Spacious, clean room with all the amenities needed
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September 2023 by Michael gipson
All of the staff have always been friendly and supportive. great customer service. We appreciateeverybody. Thank you for all y’all do .
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August 2023 by David Pascarella
If you're looking for a budget experience but a pleasant, comfortable stay this is an excellent option. Management does what they can to alleviate any issues you might have and the staff are cordial and respectful. The zoo is right nearby and so is the Embassy Suites if you're looking for a delicious meal. The biggest issue I had was other tenants not cleaning up after their animals but on occasion when I mentioned this, they were fairly prompt at going above and beyond and rectifying these situations. Good people in my opinion. I appreciate the accommodations for several months as I got on my feet--hugely clutch for my personal situation.Lastly, big should out to the front desk attendant Della!! She was always a beacon of kindness and epitomized customer service to a very high degree. Extended Stay better be taking care of this diamond in the rough!!
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August 2023 by Genesis Baralt
If I could rate zero stars I would this hotel is atrocious and the rooms are absolutely disgusting. I walked in and immediately left very unsafe feeling when you approach the premises as well. Don’t
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June 2023 by Latrice Hicks
Great price nice people great place to stay my family and I have been here since December 2023 love everything about this place nice and quiet no bugs nice rooms so bring your family a stay a while.?Nearby activities: The zooSafety: Very nice placeWalkability: Stores
