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March 2024 by Ashton Holley
Very good experience. Kimberly was beyond helpful, great customer service!
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December 2023 by Ryan Lucci
Lense crafters, very transparent, helpful and great communication. Answered all our questions. The exam was extensive and done well, the doctor was excellent! The staff is very helpful and they go above and beyond to make sure all your needs are taken care of!! Just an excellent experiencence!! Go there for your eye health and your Eyewear needs!!
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December 2023 by Randy Brock
Great service provided by Leslie. She was very knowledgeable and thorough. Really appreciate her assistance.
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December 2023 by Jess McCartha
This place was a life saver! I broke my 3-year-old glasses on a Saturday night, and I was able to order new ones (I had a prescription from an exam back in April) on Sunday. They told me initially it would be 12 days to get my glasses in, but they must have put a courtesy rush on it, because I got them back in two days. Everyone was incredibly helpful and professional.
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December 2023 by Jennifer Dellacroce
In my most recent visit, just like everyone else, I had no clue that the doctor would be virtual. To me that's not a huge deal, however it seems like the refraction test doesn't work as well. The machine seemed very different and perhaps more flimsy. It didn't sit correctly around my face and it was harder to tell when 1 was changing to 2, etc. The doctor was very nice and so was the technician, but that part didn't seem to be worth the effort.
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December 2023 by E Hursey
The sales representatives at this location are all very nice. Heather is the best. She loves her job is gives great recommendations on styles. He is always very pleasant and patient.
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December 2023 by D D
I was not made aware when booking that there was no doctor on site. I was told at the time of my appointment that my visit would be done remotely and they wouldn't be able to dilate my eyes; that I would be forced to pay $39.00 for another method they would need to use to check my eyes. I had actually booked 2 appointments for myself and my spouse. We had planned to buy 4 pairs of glasses. We turned around and walked out when we learned that we would have to pay an additional $80, that we hadn't planned to spend. I was able to make an appointment with somebody else on the spot that would do the exam without the excess fees. I think this is very poor business and feel let down by Lens Crafters. I think they are taking advantage of customers with this policy.
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December 2023 by M H
I can't believe I drove an hour and a half for what I thought would be a routine eye exam, only to discover this place doesn't have a single in-person optometrist. They try to do it all virtually, which is absurd because they can't even perform a basic procedure like eye dilation. What's the point? You're almost guaranteed to walk out with an incomplete exam. Utterly pointless.
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November 2023 by Mark H
I can't believe I drove an hour and a half for what I thought would be a routine eye exam, only to discover this place doesn't have a single in-person optometrist. They try to do it all virtually, which is absurd because they can't even perform a basic procedure like eye dilation. What's the point? You're almost guaranteed to walk out with an incomplete exam. Utterly pointless.
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October 2023 by Kelley Roundtree
I always receive excellent customer service at this location. The staff members are friendly and professional. Highly recommend!!
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September 2023 by patricia murphy
Heather at store 0354 is an exceptional sales individual. This young lady articulates, respect, show kindness, knowledge in her craft. I did not want to leave, want to stay and work with her, just being in her present was a gift from my God.. Cathy the manager is a true gem, working to ensure excellence.
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August 2023 by Maritza Cuadra
Customer Service at the store are prompt to help! Very attentive! Thank you!
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August 2023 by Elbio Taylor
Prices are absolutely outrageous and not EVER covered by insurance because they inflate prices to make sure you pay out of pocket somehow, you’ll spend about two hours being talked into various “options” and will still end up paying 200+ dollars for frames that break in a month of not even daily wear, online is the only affordable option if you actually want to save money and not be limited to seriously cheaply made name brand frames.
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August 2023 by Zuri Wilson-Seymore (Zuri's Parallel Worlds)
Heather and Kim are amazing staff members for Lens Crafters Cross Hill Market location. My husband and I are willing to travel 30-45 minutes to receive their stellar service which is so rare today since COVID. It is so refreshing to see their smiling faces and receive their thorough assistance. Heather helped with the process to order our contacts via the phone. Kim championed with the pricing for some retro glasses I plan to purchase. She went over and beyond to calculate pricing with and without insurance for multiple styles. Alike Heather aided without complaint to ensure we were only charged for taxes for our contacts to be mailed directly to our home. Kudos to them both for being Rockstars!!!
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June 2023 by Zanna Leysath
Excellent Service! Heather provided quality and time efficient service! She resurrected my glasses, literally. Go by you won't be disappointed ?? ?? ??
