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October 2023 by T. Pinckney
I love Palmetto. The staff at this location is wonderful. Other locations are good too but this one is my favorite.
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September 2023 by Chef C.A.
This review has nothing to do with the location, but with the Union altogether. When I joined years ago, I was under the impression that they were all about community and their customers. I was wrong. Definitely not good for small businesses. But what’s worse is that they not only duplicated my car loan with them on my credit report, they showed that I haven’t made a payment in 15 months and they killed my utilization. I’ve tried to fix it for months with them; they even denied the dispute saying the duplicate account ($30k balance!!) was accurate. Thanks PCFCU for ruining my credit and possibly my business.
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September 2022 by Bri Melton
It took 1 hour to get a new debit card. With all the technology we have, I can’t understand why this is such a long process.
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September 2021 by Doris Andrews
Courteous, professional service was provided in a safe environment.
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July 2021 by Peace K
It was a very nice experience. I receive quick and friendly service. I spoke with the loan officer and they were very polite and friendly. With the pandemic they required Identification and mask. The process of the loan took a couple of day and I received it with a reasonable interest rate. I'm happy with this Credit Union.
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July 2021 by James Brisbon
I think that palmetto citizens bank and the employees that serve their customers are like family from the time you walk through the door every one greet you with a smile and concern about needs are for your visit and will take time to hear what they can help you with. Nothing is too large are small they make it there business to direct you in the right direction. Thinks for you'll do for me
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March 2021 by A Cros
Palmetto citizens is top notch when it comes to customer service. For years, they have not wavered on their service delivery. They make you feel like family and it’s always a pleasure doing business with them. Palmetto citizens is our families bank. Not only do I bank there, but also my adult children. Additionally, we will be opening an account for my newest grand baby soon.
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March 2021 by Shemica Powe
This bank and location is amazing! From the tellers to the loan officers to the manager. Everyone is super helpful and knowledgeable. I have been able to improve my credit and shopping power through all they have to offer. I have financed several car’s with them as well as my children. Three of my children bank with them as well and they have helped guide them as well. Thanks for all you guy’s do! Forever a palmetto citizen member ?
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March 2021 by Greenspann Spann
Very distraught after applying for an auto loan from my primary financial institution where I have been a member for over 30 years and have applied for several loans including a home mortgage loan. All loans have a zero balance and were paid according to the agreement. My current investments with Palmetto exceeds the amount of the loan in which I applied for significantly. Not to mention my credit score is above 700, I was denied the loan due to an error on my credit report on Atrium Way.I repeatedly said that there was a zero balance on the account. I then visited a different location at Palmetto Citizens and it was confirmed that the report showed a zero balance.I'd like to have a more positive attitude toward my primary financial institution andfeel confident that they can provide financial support when needed.
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March 2021 by Cathy Vassar
Atrium way has been my bank since I started working for the school district in 1984. When my children were old enough, they started at this location too. We go as far back as Polly Lucas! She was the best and helped out in any way she could. Helped through opening a teenager’s first account, to college account.Then we met Kelly Group! Kelly has done so much for me personally and for my daughter who is married and has a family. Kelly has moved to the Camden location now, but she called to let us know of her move, we almost panicked until she told us she would still have the same contact information.It doesn’t matter what I need, I call or email Kelly and she takes care of whatever I need or tells me if someone else can help me....Kelly Group is definitely my go-to person at my go-to bank!! Love Palmetto Citizens Federal Credit Union and Kelly!!
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March 2021 by Brian Wright
No issues, clean, safe environment, knowledgeable staff. Larry Smalls is the best.
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March 2021 by Mike Ramos
Theo and Thelma did a great job helping meet my needs!
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February 2021 by RAYMOND CHARLES
THEY PRESSURE YOU TO SHOP AT ENTERPRISE OR HERTZ. DONT EVER DO CAR BUSINESS WITH THEM
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November 2020 by Stephanie F.
The employees at this location were very UNFRIENDLY. I used the drive through to make a cash deposit and was very disappointed in the customer service. The teller seemed very annoyed and was very short with me, barely speaking to me. Had I experienced this level of customer service when I opened my account, I would have chosen another bank altogether. I would NOT recommend Palmetto Citizens at all.
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May 2020 by Sarah O.
I've never been more disappointed with customer service in my life. I bank with palmetto citizens and my Branch is on Garners ferry rd the one I always go to, well an occurrence happened and I needed to go to this branch in atrium way all I needed was 1 blank check and pulled up one minute before they closed and the lady at the window refused to help me. I didn't get her name becuz I was so irritated at the lack of compassion and of someone who works in customer service. I work in customer service and go above and beyond for my customers and this lady was absolutely rude and refused to help me with one simple task that she could of completed in the time it took me to explain to her what I needed. Do not ever go to this branch. Palmetto citizens is a nice bank to bank with with but I will never in my life go back to that branch they need to learn how to treat their customers.
