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February 2024 by Michael Hyde
Waited forever with a cart full of merchandise while they were paged over and over to get me a bearded dragon and no one came good thing petco Is right up the road
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February 2024 by Frederick Fair
Awesome. We love PetSmart. Grooming salon, the vets, and all the products.
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February 2024 by Tybrianna Shaw
If I could put zero stars I would.I went to get a pleco and was told by an associate I could not buy one because of my tank.She refused to sell me anything and was very rude with a nonchalant attitude.Would not recommend anyone to this location.
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January 2024 by Ms. Rozzz
The environment was clean and everyone was very friendly and helpful. I ordered online and was able to go inside the store and pick it up. I actually went inside to look at the product and placed an online order once I was able to look at the product. I recommend this store because you can shop and have your pet with you as well.
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January 2024 by Sweet Patootie
Always friendly service.
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January 2024 by Johnna Neugent
Typical experience! Very friendly check out staff!
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January 2024 by Brenda Hill
We get a specialty food for our cats...plus fashion collars...each cat has their own personality...ladies are great...with a smile and we can watch the birds play...its fun...
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January 2024 by Mida Jose
Great place to find wonderful enrichment toys and treats for your small pets.
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January 2024 by Daniel Nobles
A long aged out store that feels like it’s clinging to life. The associates are nice. But I feel there’s an issue with the prices always being lower on the website. So you have to look up the product before checking out in order to get the best pricing.
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December 2023 by Tomika Moten-baker
I went to the groomer there first time at the groomer at this location. I want to say my dog was happy jumping up and down, but when he got home he was sad crying, and moody. He has never been to a groomer no more than 2 hours. Here took about 5 hours. They did a good job cutting his hair. Next time I'll go to the PetSmart that is close to me they don't take long to groom my dog.
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December 2023 by Cheyenne Fleischer
I called up there asking if they had a 40 gallon (35 in x 17 1/8 inch) aquarium lid with the light in stock woman on the phone told me yes they did have them. I live about 30 mins away, so I did not want to drive all the way out there if they did not have it. Well once I get there, I have to wait about 15 mins for someone to help me. (keep in mind the parking lot is empty and the store is silent) Once someone does finally come, they tell me they do not carry 40 gallon aquarium lids at all. This is defiantly my last time I go to PetSmart. Thank goodness PetCo is right down the street and they were able to help me, along with give me a small discount for my trouble with PetSmart.
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December 2023 by Jason Czerwinski
Great selection of toys, foods, supplies, and things you didn't even know your animal may want or need
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November 2023 by Paris White
If I could do NEGATIVE 5 stars. I would! We took our puppy for grooming with very specific instructions. This was the WORST haircut I have ever seen on any dog. Spoke with the manager of the grooming department and she asked me to bring my puppy back to fix it but how do you fix a horrible haircut without making it worse. Instead of trying to find ways to satisfy the situation she continued to be combative and make excuses for the groomer for the horrible job done. She then says we can refund you your money but won’t provide any services again for your dog. Hysterically I laughed and told her that would be great because I wasn’t going back nor would I recommend anyone to take their dog here. STAY AWAY FROM THE GROOMING DEPARTMENT! Not only do you get the worst grooming job but bad customer service as well. Oh yeah and I haven’t received my refund. Never again Petsmart.
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September 2023 by Davey Vega
Nobody to attend and sell you fishes..It is incredible how corporate just have 1 employee.. just a cashier.. 28th September 2023 - 7:25pm
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September 2023 by Karima Jones
Today I received the WORST customer service from PetSmart grooming area. I received a telephone call from a young lady named Brooklyn. My assumption was that she was calling to confirm the appointment for tomorrow. I didn't quite understand why considering the appointment was confirmed four times (by text, email, telephone, and on yesterday in person as I was leaving from getting my other dog groomed). Well Brooklyn proceeds to tell me that I will need to bring my dog at 8:00 am. I explained that his appointment is at 9:00 am. Brooklyn tells me that the young lady who is scheduled to groom my dog is also scheduled to teach a class or something for cat grooming. I informed Brooklyn that yes, I'm aware however, the young lady that is scheduled to groom him inform me yesterday that she gave the individuals that are coming for the cats a later time so she will see me at 9:00 am. Brooklyn tells me "yeah I know, but you need to come at 8 if you want your dog groomed." I informed her that I've already set my schedule (taken off from work for that time) to accommodate his appointment at 9:00 am. Brooklyn tells me again that if I want my dog groomed he will need to come at 8:00 am or I will need to reschedule because someone must have made a mistake when scheduling the appointment (her tone was HORRIBLE). I asked for a manager Brooklyn placed me on hold and came back within 5 minutes as if something was going to change in reference to my request. I asked for the district office number because I did not like the way she was speaking to me she stated she does not have that information and put me on hold again. She placed me on hold so long that the telephone rang on two separate occasions to start over the wait before she came back to the line. Brooklyn never came back with the manager on the line. I asked her what if I had not answered my telephone what would have been the result when I showed up at 9:00 am for my dog to be groomed Brooklyn quoted "we would have just figured it out." I told her you should just figure it out now because your error is not my fault. Needless to say she did not offer any assistance in regards to setting the expectation when it comes to customer service. The expectation was set on September 15th when I scheduled the appointment that I will be bringing my dog at 9:00 am. on September 25th. However, that is not the case because I will not be taking my dogs back to PetSmart. I've been a customer for 20 years, each dog that I've ever had has always received treatment at Banfield, grooming through PetSmart groomers, and all of their items come from PetSmart. However, I've made the conscious decision not to spend my money somewhere I'm not respected. Brooklyn should have called to ask me if I could bring my dog at 8:00 am instead of telling me and demanding that I do so as if she's going to be the person grooming my dog and paying for the service. The most unfortunate part is that Angela my dogs groomer, is a wonderful person. Always friendly, respectful, and provided the best advice for care for my pups. Whenever inquiring of different items to purchase for my dogs Angela would always tell me what to purchase from PetSmart. Angela is such a great dog groomer, I have friends that I've referred, and their dogs are groomed by Angela. However, yesterday is the last time I will spend money at PetSmart. I will never go back even though I've been a faithful customer for 20 years