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February 2024 by Ross The-MartianFox
Didn't want to give us the van we reserved, asked a bunch of questions about what we were moving which came across as a breach of privacy. Lady before us got her van in less time which made this whole experience weird, uncomfortable and made us feel like we were being interrogated just for renting a van. Guy at the front desk tried to make us use a credit card, didn't see him make anyone else use a credit card either.
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February 2024 by Bobby Neil
A wonderful place to keep your things safe
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January 2024 by Thomas Washington
Quick easy and affordable
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January 2024 by jimi adams
Very helpful, van worked for what I needed. Checkout process took a bit longer than it should have.
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January 2024 by Andrea Hightower
my client is homeless and she has MS. She put her stuff in this storage unit place and she forgot to pay and was behind now for four days. And they put a lock on her unit. And has refused to let her get her medication and her depends.. They we're rude when she called. this is unacceptable.
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January 2024 by Alice Jones
Wonderful customer service check in, and check out was fast, and accurate. Highly recommend the Elmwood location.
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November 2023 by Daija Imani
Came to get my U-Haul that has been reserved for almost a month & they do not take cash , or prepaid cards and you do not know that until you come ! So if it’s not a major back like capital one or navy fed they do not take it & they charge a deposit of 100+ if you use a debit card !
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November 2023 by AJ Court
Chase is a great associate and I would recommend this location to anyone. Never have any issues here.
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October 2023 by cindy shively
Better communication is needed. Pick up truck has a minimum of 50 miles. Over estimate your miles. You have to pay double if you go over.You must have a phone so you can take a selfie and you must allow them to access your photos on your phone.
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September 2023 by Larry Thorne Jr
A+ Experience, We've had this storage unit for 10 years. Overall, it has been a great experience. Staff was always on site and professional. I was able to get the things I needed out of storage early in the morning or late in the evening which was very convenient for me. This particular storage unit did not have AC but kept all of our belongings fresh and clean, especially our clothes. Yes alot of our clothes was boxed up in this storage unit since June 2013 and when we purchased our brand new home July 2023 We took those clothes out of boxes and they still looked and smelled good. We washed them and took them to the cleaners before taking the majority to goodwill to bless some people. The General Manager Mr. Sylvester Gadson he was always there , or one call away to assist with questions or concerns. We appreciate his professional managerial skills along with the managers that came before him. Whether its short term or long term I highly recommend you choose this storage facility. For your storage needs.
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September 2023 by Beth Mullins
William is great - very friendly and helpful. The truck AC was top notch (great for a sweltering day).
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June 2023 by Patrick M
Interactions with both William P. and Sylvester G. were great. Both were polite with a professional demeanor as well as helpful. Great hires!
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March 2023 by Luis S
Policy of this location is not in lign with uhaul corporate guidelines. After reservation was made front desk provided other charges not disclosed. Prior, such as minimum prepaid (non -refundable) miles required. Corporate said they never heard of this before, yet front desk did not care and proceeded to ask for credit card.
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March 2023 by Chris Bickel
Sylvester was very courteous and helpful. When another customer was late turning in the van we were supposed to rent, he hustled and got another van ready for us in time for us to keep our schedule. Smooth, easy process. Would use their service again.
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November 2022 by Michelle Anderson
This location was extremely helpful when our budget rental fell through! We were able to get a rental the same day within an hour. Nicole was friendly and got us in and out with no issues. Five star service!
