U-Haul Moving & Storage at Elmwood offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. They also provide portable U-Box containers, Moving Help® providers, hitch installations, moving and shipping boxes, and propane. The reviews highlight both positive and negative experiences. On the positive side, customers praise the staff for being professional, courteous, and helpful. The General Manager, Sylvester Gadson, is described as always available to assist with questions or concerns. One customer had a 10-year positive experience with the storage unit, noting that their belongings remained fresh and clean, even after being stored for an extended period. However, some customers have had less favorable experiences. There are concerns about communication, such as the need for better explanations about mileage requirements and the need to allow access to customer photos on their phones. Additionally, one customer had a troubling experience where the business refused to allow her to access her belongings, including her medication and personal items, due to a late payment. Overall, the reviews present a mixed picture of U-Haul Moving & Storage at Elmwood, with both positive and negative experiences reported by customers. The business appears to provide a range of moving solutions, but customer service and communication could be improved in some instances.
I love this location and all the staff at this location are wonderful people and very helpful. They go beyond the call of duty of making sure the area around the storage facility is kept very clean. I would recommend everyone to use this location.
August 2025
it was quick and painless, I booked online, picked up at the facility I chose, the truck was clean and all was great.
July 2025
Everyone was helpful and knowledgeable. We did our reservation online then picked up at the desk. We were in and out with our truck in time.
