The UPS Access Point location in Conway provides a range of services including packing, shipping, printing, document finishing, mailbox rental, notary, shredding, and faxing. It is a locally owned and operated business, conveniently situated in Town Square Shopping Center across from Belk. Customers appreciate the friendly and knowledgeable staff, who often offer fast and efficient service, making visits quick and hassle-free. Many reviews highlight the helpfulness of employees, especially when returning packages or shipping items, with some noting that services are quicker than expected and reasonably priced. The store generally maintains good service with minimal wait times, and customers find the process straightforward. However, some reviews mention unprofessional behavior from staff, such as lack of greeting, unfriendliness, and loud conversations behind the counter. Additionally, notary hours are not clearly posted, causing some confusion about when the service is available. Overall, the location is valued for its convenience, helpful staff, and efficient service, though improvements in professionalism and clearer communication about services would enhance customer experience.
The store I go to is wonderful. Always helpful and fast. No long lines.
January 2024
The employee no. 131042 was very friendly patient and helpful.
December 2023
The Staff at the UPS store was amazing! We had a miscommunication and although the mistake was partially my fault the staff was super understanding and resolved my problem fast! Thank You for your kindness and customer Service!
