Metro by T-Mobile has received positive reviews for friendly and helpful customer service. Customers appreciate the patience and thorough assistance from staff, especially when upgrading phones or getting new devices. Some staff members go above and beyond to ensure customers get the best deals and are satisfied with their plans, making the experience smooth and enjoyable. Customers often mention that they were treated well, with staff answering all questions and providing clear information. However, there are some frustrations expressed regarding insurance claims and customer service issues, including long wait times and difficulties resolving claims. Despite these concerns, many reviewers recommend Metro for its good service and helpful staff, highlighting positive experiences especially during upgrades and store visits. Overall, the store is seen as a place where attentive staff can make a difference, though some customers wish for improved handling of claims and service consistency.
