CVS Pharmacy® in Florence offers a convenient and friendly shopping experience for health and wellness needs. The store is open seven days a week, making it easy to refill prescriptions, get vaccinations, or pick up personal care items, pet toys, and healthier snacks on the go. Customers can save money through weekly deals or by joining ExtraCare®, which provides personalized discounts and rewards. The store also offers time-saving services like same-day delivery and free CVS® Pickup for online orders, helping busy customers stay on track. Customers frequently praise the friendly and helpful staff, describing their experiences as pleasant and satisfying. Many appreciate the excellent customer service and the caring attitude of employees, including pharmacy staff who assist with medication needs and insurance concerns. One reviewer shared a special moment meeting a staff member who looked like Steve Harvey and received a treasured photo, highlighting the welcoming atmosphere. However, some mention challenges with pharmacy wait times and staff availability at checkout, noting that pharmacy staff are often busy and phone calls go unanswered. Despite this, overall, shoppers enjoy a clean store with everything in stock and value the helpfulness of the team. The pharmacy staff, especially the manager, receive high praise for their dedication and willingness to go above and beyond to assist customers.
I arrived at CVS for an emergency for my child having an ear infection. We got to the door at 9:45pm, all signs said they close at 10. I knocked on the door and the employees would not let me in because they were “closed”. Obviously these employees were too lazy to wait a few more minutes to start closing.
September 2024
Why can’t somebody just answer the phone! This recording is maddening!! I just want to know if my prescription has been filled so I Don’t have to come up there and wait forever!
August 2024
The store itself was clean and orderly. However, I was coupon shopping and didn’t go to the pharmacy or interact with any employees (used self checkout).
