The O'Reilly Auto Parts store on West Palmetto Street in Florence offers a range of parts, tools, and accessories. It provides store services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. This location also resurfaces brake rotors and drums and has a free Loaner Tool program. Customer experiences at this store can be very hit or miss. Some customers report fantastic and friendly service, noting employees who provide quick, painless, and excellent help. Specific instances include staff who immediately used a diagnostic tool to solve a check engine light problem and others who generously assisted with tasks like draining oil, offering great customer service. Employees have been described as having excellent phone voices and manners, making customers feel comfortable and encouraged to visit. However, other experiences are less positive. Some customers report that no one greeted or spoke to them during their visit. They also found items to be significantly more expensive compared to online retailers, which led them to purchase elsewhere. While many find friendly service quite often, the consistency at this location varies.
Friendly staff and I found what I was looking for great experience
June 2026
Truthfully, I'm going to tell you this. I have never had a problem in any auto parts store. Because of my disability. Guys and gals that work on engines are my people. I am a federally licensed airframe and power plant mechanic. I don't have to tell them this. They're gonna treat you as well as they treat me.
April 2026
One of my go-to places for parts and specialty fluids.
