U-Haul Moving & Storage of Florence receives high praise for its friendly and helpful staff who go above and beyond for customers. Reviewers highlight the exceptional service provided by employees like Tarence, Brett, and Ryan. Tarence assisted a customer in finding a small utility trailer without a reservation, making the experience easy and pleasant. Brett quickly resolved a trailer light issue by replacing a blown fuse, showing kindness and efficiency that left the customer grateful. Ryan impressed another customer with his politeness and knowledge during equipment return, exemplifying integrity and selfless service. Additionally, a customer noted excellent service from both the mechanic and the counter staff when faced with a scheduling issue for a hitch installation. Overall, customers appreciate the high level of customer service, making U-Haul Moving & Storage of Florence a reliable choice for moving and storage needs.
Your associates are very nice, courteous and patient. Everything was fine.
October 2025
This place does a phenomenal job with customer service..I really enjoy coming here because it's very clean and well put together.I appreciate Jordan the Manager for his awesome customer service and being a great access to the company..Good job Jordan I love the dedication.....
October 2025
The attendant at check in was very thorough and helpful. When I brought the trailer back for drop off, the female employee behind the counter was not at all, not even intellectually or even tried to find my info as if a helpful thought would have chipped a fingernail extension. Over all it is a great location.
