-
March 2024 by Rob Patterson
Terrible attitude. Way too many choices these days. No need to deal with nasty people. This is a rental car company, there are literally hundreds of places to rent a car. I didn't even need a car I called to help them. Someone abandoned a Hertz car.
-
January 2024 by Magnus Crista
These people are horrible to work with. They say they rent Large SUV's but they don't. Unless you consider a Dodge Durango a large SUV. They are rude and could care less about you needing a car
-
January 2024 by Jonathon Haze
The only reason I gave a star is so I could post please avoid if possible find somewhere else people would not report these things if they were not so trust me you will not be satisfied.
-
December 2023 by D.T Deal
If I could give this place 0 stars I would!!! From the manager the Leslie at the desk they all should be fired immediately. Had an insurance rental and they still didn’t have a car for me till 2 weeks later. Which I also had to pay a deposit never heard of when insurance is paying because enterprise would never. They are rude on the phone and when you get there I’ve never seen a worse place than this one. I honestly don’t understand how they still working there.
-
December 2023 by Gifted Meals
If I could give this place 0 stars I would! The “manager” is very unprofessional, doesn’t show any empathy for customers when they’ve had a bad experience, make no accommodations for their mistakes and this franchise is a SCAM!!! PLEASEEEE DO NOT WASTE YOUR MONEY OR TIME WITH THIS PLACE!
-
December 2023 by Nathan Moore
Terrible placed. Refused business because they said my active state drivers license did not clear in their system. I believe that was not the case. I believe I was refused for other matters. Terrible location
-
October 2023 by Rahyza Garcia
The pair of older women were rude. But I’d be bitter too if I worked at a car rental place to so I’ll cut them some slack
-
September 2023 by kristi blehar
Wish I could leave zero stars. Very upsetting and confusing experience. Horrible customer service at this location. First time and last time using Hertz.
-
August 2023 by L Tribb
They have the worst customer service I have ever experienced at any Hertz location ever! I’ll be giving corporate a call Monday to file a complaint. I did a reservation over the phone and never received a email for confirmation, so I called another location to see if it was entered. I was told it wasn’t and was given the South Eastern Regional manger number. I would recommend if you’re reading this or the other reviews just save yourself some trouble and call Enterprise.
-
August 2023 by rosey Lester
Absolutely ridiculous! I rented the car online, paid, and went to pick it up. Paid for the extra coverage as well. I moved from NC to SC in November, I've had a driver's license for plus 20 years. The rude lady scanned my DL in a machine and immediately refused to rent to me. Refused to refund me as well. Sure only told me my DL was flashing a certain color that meant they couldn't rent to me. She couldn't explain to me what any of that meant. Also, she wouldn't give me a managers number informatiinformation
-
July 2023 by Sthrnsquatch72
Wish I could have gave a zero stars ... The guy was rude an hateful... They never told us we needed a deposit when setting reservation thru the insurance company an refused our debit card
-
July 2023 by Chris S.
Unless they implement some kind of after hours policy for getting your vehicle I do not recommend. Our flight was delayed past closing time and we had no way to retrieve our rental, which meant we had to come back the next morning, adding hotel and Uber expenses on top of lost travel time.
-
June 2023 by Wayne Waterman
Booked Chrysler 300 or equal, was given Dodge Charger and told it was equal. Could not drive Charger, so was downgraded, for same cost as Chrysler 300, to Chevy Malibu.
-
June 2023 by Zozo Zazo
The lady who answer the phone is extremely rude , don’t want to help me do my reservation and talk over me , so rude I don’t advise anyway to rent from this location.
-
May 2023 by Enrico Burns
I’m completely unsatisfied with the service I received from Hertz customer representative including the manager Donovan. I never received the rental vehicle I was supposed to have been supplied after paying the $50 deposit. The vehicle that hertz supplied me with was dirty inside and outside. It had pet hair and human hair on the dashboard and seats. Overall I was lied too after requesting for and extension to keep the rental. Paying out of pocket for a rental vehicle does not mean the extension is over
