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December 2023 by Taze Hedrick
It’s a great place to grab almost everything you need for outdoor activities, from biking & hiking, to kayaking & hanging around the camp fire.Return policy is great.Friendly & knowledgeable staff that enjoys the same activities & has experience in the gear they sell to offer suggestions. I’ve been a member since 2009 & was at the grand opening of the Greenville SC store.
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November 2023 by Chase Schell
I have had the worst year of my entire life this year. I’ve seen deaths and almost saw my own life taken from me more times than I can count. Recovering from a horrible surgery that should have never happened in the first place…I went to R.E.I. this morning. I was a pro sport climber and champ as a teenager….then I put records out and played music before leaving it all behind for the Navy to follow in my Grandfathers footsteps who died the day before I shipped up and out. The kindness from Carly, Jim, the store Managers (two kind ladies I don’t recall the names of) was just enough for me to buy a new pair of pants, briefs and more importantly live through another day of my life which I assure you is more than one Hell week. My entire life has been hell and I love it still because of others just like these living people at REI. You never know how much kindness or encouragement can do for another person. I wanted a pack of lifesavers, but they had me covered.
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October 2023 by Kevin Chavis
Excellent customer service every time I go in! Bought a new car and needed new racks for it. So happy with the look, fit, and the member install price as well as the amount of time it took. Robert was great.
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October 2023 by Jessica Jordan
Don’t order anything from this store. Terrible customer service. Employees lie about product shipment arrival. Ordered shoes, was told they would be here in four days, it’s now been three weeks. Stay away from using the store to order things, stick to ordering stuff to your personal address.
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October 2023 by Brett and Kim Bodell
Great folks, top notch customer service, and fair prices. Check out the return/lightly used section!
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September 2023 by Kevin Hill
Terrible customer service. Went in to buy two bikes this past weekend. It was pouring out, ran through parking lot. Wife and I were soaking wet, still went directly to bike section where at least four employees were present. No one greeted us, nor said anything. We slowly started looking at bikes by ourselves. When I finally decided we needed help, walked over where all four employees were standing around. A gentlemen said someone will be with us shortly, although they weren’t helping anyone else. Another customer walked up and was greeted immediately and an employee started helping them. We just stared at each other for a moment the decided to leave. We went directly to the Trek store and bought two bikes. Terrible decision to not help, but I guess a large corporate store doesn’t care about customer service nor if we spend our money at their store. Save yourself the aggravation and go to a locally owned bike shop or outdoor fun store.
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September 2023 by Natalie Saunders
Great store with knowledgeable and welcoming staff. We wandered around and never felt pressure to leave with a purchase. They have a lot of offerings for a spectrum of interest and experience in different outdoor activities. Mitipi and Laddie were GREAT with customer service and quick to offer their boots on the ground recommendations. Mitipi had a great knowledge from personal experience with a couple of the different things we were looking at and let us know about some resources that suited our interests. Good experience!
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August 2023 by S C
Horrible customer service, more employees in the store than customers and not one employee would make eye contact with me. I have been a member for over forty years and this may be the last time I shop at an REI.
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August 2023 by Chris Arflin
As always, great customer service and a willingness to help find what you are looking for.
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June 2023 by Robert Fortner
For years….I apparently have been buying the wrong size shoe. I was going on a hiking trip overseas that required some good water proof boots. I’ve been extremely frustrated ordering shoes as of late so I went to REI. A lady running the section offered to measure my foot and assist in picking out boots. She informed me I had a wide foot, which was more profound on my left. She brought several options from the back that fit my needs. The Keen boots she selected, felt amazing and comfortable. I wore those boots for two weeks straight. I can’t express how grateful I am.
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June 2023 by Fat Mat
Staff is not familiar with inventory. Called to ask if a specific shoe was in stock and was told they had it and multiple in my size. Come to find out they didn't even have the shoe in stock. It's not hard to do a computer search of inventory and find the right answer. If the system is that bad off that's a while other story. They want to order everything online which takes days or weeks to get and hopefully they shoe fits . Waste of a trip, time and money
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June 2023 by Elisa Sanders
Love getting bike gear here. Everyone is so helpful! Especially the guy with the great mustache
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May 2023 by Kindermusik of Greenville
REI has the nicest, most helpful employee owners. They’re willing to spend the time to help you find what you need. Super impressed!
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April 2023 by Martha Wiley
Every time I go to this REI, the sales people are very friendly and helpful. I also really appreciate some of the outreach in the community that they do, and the fact that they are going bagless.
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March 2023 by Austin Brocker
Excellent selection and customer service. Went in just to browse for a new lightweight tent for backpacking. While browsing an employee politely asked if I needed help finding anything. Then, on my way out, he asked if I found everything alright. I mentioned that I found a tent I like but was unable to purchase until it maybe went on sale. Within five minutes, he was able to tell me exactly when it would likely go on sale. Once it did I bought it immediately and I love it. The REI Half Dome SL 2+ tent is insanely lightweight and of great quality. Thanks REI
