State Credit Union (SCU) has received mixed reviews from its customers. Many members appreciate the competitive rates and smooth processes for loans, including auto and home equity loans. Over nearly a decade, some customers have found their experiences largely positive, particularly highlighting the helpfulness of staff members like Justin and Hannah, who provided exceptional service and support during stressful situations. Customers have praised the friendly atmosphere at the branch located on Cleveland St., where staff members are noted for their willingness to meet banking needs with a smile. One customer expressed gratitude to McKenzie Stark and the team for efficiently opening a new checking and savings membership. However, some reviews pointed out concerns with the online banking system, which reportedly experiences frequent downtime. A significant issue arose regarding customer service in the Greenville office, where one customer felt uncomfortable due to the perceived tension and unwelcoming attitudes of some staff members. Despite receiving honest advice from the branch manager, this experience led to a feeling that asking questions was bothersome. Overall, State Credit Union is recognized for its strong customer service and competitive offerings, but there are areas for improvement, particularly in maintaining a welcoming environment and reliable online services.
Justin Lollis is awesome to work with as well as the rest of the staff. Awesome bank and very personable.
April 2026
I was able to get a car loan with Justin and he made the process seemless and easy to understand.
April 2026
Justin was extremely helpful in securing a car loan! He also has some amazing 3D printed art in his office, which made it feel much more personal. 100% recommend!
