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February 2024 by Porshae’
2nd time visiting this location and I will not be back. I’ll stick to the other locations. This location was unable to cash checks the 1st time and the 2nd time it took almost 30 mins just to cash a small check. Customer service wasn’t good either.
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February 2024 by Renee Beeco
To slow doing one deposit took over 20 minutes!! Ridiculous
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July 2023 by Jeremy E.
I graduated from North Greenville University in 2002. My very first "professional" job was in banking working for Central Carolina Bank. Eventually "CCB" after it merged and became SunTrust. After a year or so I had the opportunity to leave for something more in my field, but I kept the checking, savings, & investment accounts I had started with CCB/SunTrust. Fast forward 20+ years later and I, business as usual, deposited a check into my checking account without thinking twice about it. The next day I stopped to get gas and my debit card was declined. I was like WTF? So I called the 800# and after all the prompts and rigmarole I finally reached a human in the fraud department. That person told me that my account had been CLOSED. I was like, "Whoa, back up. What?!" Apparently that check I deposited bounced. I said, "Ok, I will call the issuer and find out what happened". It just so happens that the issuer was my father and the check was written off of another TRUIST account. They refused to reopen my account, let me have access to MY funds (despite the fact that the balance was WAY in the black), and that I was in a branch, talking to a customer service representative explaining my situation, and that my account had a SPOTLESS record. They told me that my account activity would have to "hard post" after midnight on Monday. I said fine, I will come back tomorrow. I went back the next day and the same customer service representative at the branch called the "Fraud Department" back for an update. Now I was being told that I had to wait 24 - 48 hours until I could access MY funds. Now, extremely infuriated, I left and waited 48 hours. After 48 hours I called the "Fraud Department" as I was told and had the case # at hand. The lady, very rudely, told me that I had to wait 6 to 8 business days to get access to, again, MY funds. I lost it! "This is the third different thing I have been told in three different conversations." She said it was because I continued to make transactions on my account. I said yes, I electronically transferred funds over to cover the bad check, had the bad check issuer write me a new check, brought it in to a Truist branch, had them call the issuing bank to verify funds, deposited the check, to show "good faith" that I was doing everything within my ability to make things right. The lady in the "Fraud Department" started arguing with me! Telling me that what I was doing was only making things look more suspicious. I LOST IT. I told her she had until the next business day to release my account or I was going to call my attorney (former lead prosecutor for Greenville County for over 20 years) and he would be filing suit against Truist Financial - Fraud Department. Two days later I was finally able to access my account. I withdrew practically EVERYTHING from my Truist accounts (checking, savings, investments, etc) and drove right down the road to a local community bank that has several branches in my area, and opened new accounts for the first time in over 20 years. My father, who also had MANY issues when BB&T became Truist, closed all of his accounts (I think he had 5 with them, some personal/some business) and moved all of his business to the same bank that I switched to.BEWARE!!! I BB&T and SunTrust are gone. They were great, fine, easy to deal with and I very very very rarely had any issues with either of them. Since in inception of Truist, it has been one issue and nightmare after another. I mean, how can they get away with freezing money that is MINE. Then to have a customer service representative in the fraud department argue with me and tell me I was doing this and that. And believe when I say I was being as pleasant as possible until she started arguing with me...that's when I lost my temper...but it deserved. Anyway, my advice, stay away from Truist!!!
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May 2023 by Aaron H.
Opened a new checking account online and funded it with an initial deposit. Logged in right away and all looked good. Next day went to log in and it said ACCOUNT RESTRICTED due to security concerns, call this number. I called and nobody could tell me what was going on. The supervisor called me back later that day to tell me it was a banking error / system glitch.Do you really want to put your money somewhere that can't even open a simple checking account without having an error?One week later, still not resolved.
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April 2023 by Jonathan Hallas
Very (very) slow service. I try to always give anyone doing a service job the benefit of the doubt, but it really seems that employees at this branch simply don’t try and don’t care. 10 minutes for a $25 withdrawal is unserious.
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April 2023 by Stuart Arias
They are the best bank to trust
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February 2023 by Amy Smart
I went to this branch today (1-9-2023) and the head teller Maria Isaac D-85204 was so rude. I was depositing $197 ones and she huffed and puffed, because she had to get out of her chair to run them through a machine. During the whole transaction, Maria was rolling her rolling her eyes and speaking to me very rude. I filed a formal complaint with the Corporate Office. If she don't like her job she needs to find a new one.
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December 2022 by Michael Barry
Absolutely the slowest Bank I've ever been to. Took over 25 minutes to do four deposits. Told everyone in line it was a computer issue but was like this ever time I've had to come hereEdit. My past two trips here have been better then when I wrote the review. Still not out of this world but getting betterEdit 2: I might have been a bit Hasty with my first review, or the staffing here has gotten better, but my last month of using this location has improved greatly from my first few times.
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November 2022 by C E.
If you want to close an account, you have to go to the branch; my closest branch doesn't accept appointments, so you have to wait. Then the representative will tell you what documents you need to close the account; if you don't have them, you'll have to come back. When you come back, another representative can require different documents for the same transaction, so you'll need to come back again. This should be simpler: 1. For transactions that happen many times a day (opening or closing an account, etc.) you should be able to submit at least some documents by email or online, and Truist should be able to keep track of them. 2. Truist also ought to have a clear list of documents needed for transactions that happen many times a day, and that list should be on a website for the customer to see. Wouldn't this save time and frustration for Truist employees and customers: being able to use email or online submission, and having a list available to customers in advance? Unfortunately all large banks seem to be like this, but Truist could be the first to improve.
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September 2022 by Grace Hargis
This bank is the result of a merger between BB&T and SunTrust. Kerry Floyd, my friendly and efficient banker from BB&T, is here and continues to be very helpful. I appreciate this bank.
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July 2022 by Michael A.
Truist bank doubled a recent online payment I made which put my checking account in the red. I went to the branch today with printouts from the affected account and the customer service rep agreed that is was the banks' error. She called their computer people who admitted the error but told her that the turnaround time was unknown. They will credit the overdraft fees when they correct the problem but again they cant say when that will be. I have subsequent payments about to hit and yep...she said they will be a problem until the error is corrected. As i write this they are sending me a message advising that my checking account has a negative balance! No, it's actually in the black... The "relationship banker" in our branch (who was very nice) was surprised to hear about the computer issues (double withdrawals) and told us it would have been helpful if they sent a message to the branches advising them of the problem so she would be prepared to answer customer's complaints. This is symptomatic of this bank. We have been in to see the "relationship banker" in our branch about 4 times in the past 6 months to report problems. Probably best if folks AVOID Truist bank.
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July 2022 by Jas B
It’s ridiculous how long it takes to get someone on the phone. Since the merge this bank has gone down hill.
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February 2022 by Vicki REED
I’ll like to give it O stars. There’s African American woman with glasses, that has a bad attitude. Don’t help out the others employees. Just sit there don’t do anything. Closed the lobby time before it’s 12, even if it’s 11:30. She need better customer service skills. I’ll never go back to this bank again.
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February 2022 by Barbara Collins
Have done business here for many years. Loved this bank until they merged. After that it's been a nightmare!!! We plan to move all our accounts elsewhere!!
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January 2022 by randall swain
website is out of date , nothing in greenville open on saturday but says it is.
