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“I'm writing this to recognize and thank employees Rob and Chris at store 1883. My son's 25 year old starter stopped working earlier this week. As a rule, whenever something fails on his car, it becomes a father/son teaching opportunity. When we walked in, both Rob and Chris observed me guiding my son through the process, i.e. year, make, model, mileage, symptoms, known issues and so on. They both expressed their appreciation to my son for learning, demonstrated respect for the teaching moment between us, and added to the opportunity by including their thoughts and sharing stories from their past. Please express my appreciation to them for their patience and candor, but especially their genuine and obvious respect for what I was doing with my son. The bench test of the starter was explained and demonstrated, and they topped this customer service win off with honesty by explaining the starter tested well, and that the fault was somewhere else within the vehicle. We later retuned home, found the fault, which was a bad positive lead/contact, and got it running later that morning. All good things!”
Battery Stores
Battery Stores
Battery Stores
“Dylan was very knowledgeable on the repair of my phone. Dylan provided me with the upmost Customer service he gave me an. approximate time frame. He also answered any questions I had. Thanks Dylan! I don’t have pictures of the repair but my phone is as new. ?”