Cricket Wireless Authorized Retailer is known for providing great customer service and attentive staff. Customers appreciate the helpfulness and kindness of employees like Jenifer, who was very sweet and went above and beyond to assist, even when system issues temporarily prevented sales. She offered solutions such as using a spare phone and kept customers updated until the system was back online. Customers also highlight the helpfulness of Anna, who was respectful and efficient in assisting with their needs, ensuring a smooth experience for families. Jerry is praised for his excellent service, going above and beyond to help in difficult situations. Kim stands out as an outstanding salesperson, demonstrating professionalism and dedication that leave a strong impression. Overall, many customers recommend the store for its attentive and friendly staff, noting that their positive experiences are largely due to the caring and helpful attitude of employees like Jenifer, Anna, Jerry, and Kim. This store is a reliable place for quality service and support in phone and service needs.
Went in needing help to get my ESIM back on my phone… I forgot my pin and security question… Manager Amber came in and helped her Associate Destiney to get into my account and reset all my security and get my ESIM back on my device. 10/10 recommend!!! Thank you ladies!!!!!
July 2026
It's okay. They don't have a variety of phones, and the woman doesn't speak Spanish and doesn't explain the plans well, including things you can skip. She doesn't give enough information when activating a new line. I give it a 4.
August 2024
In and out in like 15 minutes to switch my service to them. Great service!
