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December 2021 by Tiffany Lewis
We started our service in January. They successfully picked up our trash for about 2 months. Since that time we have had to call them just about every week!Update: since the full conversion to the new owners we have had no problems and we are very satisfied with their service.
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December 2020 by Ethan Marler
Haven't picked up the trash in two weeks! Everyday I called I was told they were coming. I finally just took it to the dump myself. I would not recommend this trash pick-up service!
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December 2020 by Tommy Lewis
If I could give this Company a “0” I would.. This trash company has the most Terrible service ever.... I mean it’s freakin ridiculous how they haven’t been to pick my trash up in 3wks I have started taking my own trash out because my bin is full... Then further more they don’t answer the phones or return any calls I would never recommend this service to anyone.. These guys suck!!!
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December 2020 by Michelle McDonald
I pay on time to make sure my trash is picked up and for the past 2 months they never come on time I have to take my own trash off. And this week they haven't even shown up at all everyone on my streets trash is overflowing and when you call all they ever say is oh I do apologize but never offer for any help or resolution
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December 2020 by Milton Thigpen
Problems with garbage pick in the past. They have now been brought by another company. We will see if this company impresses service. We hope so.
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December 2020 by Michael Szotkiewicz
Do not have this service , thank goodness, my neighbor does and they are horrible, come at 3 to 4 in the morning and make enough noise to wake the dead. Calls to company do no good.
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December 2020 by David Hodge
Awesome service!!! Today my wife and I had a lot going on so we completly forgot to take the bin to the curb. Powell's employee came and got it And put it back by the house where he got it from. We would have never got service like that from our previous trash service.
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December 2020 by Charles Miller
Powells Trash service was beneficial initially. I have used them for 2 years and at this point it appears that they can't manage their company and they've sold out. I extend my apologies to Republic for the hell you just stumbled into.My issue? Inconsistent pick up...lately no pickup at all. Excuse 1: "they didnt have time to get your trash". Excuse 2: "they're running late, but they'll be there". Excuse 3 "the route manager is sick and we dont know where to go". Excuse 4 "they shouldve been there". Excuse 5 "they will pick it up this evening...if not you call me directly" Excuse 6 "I dont know what happened"Obviously, I have a patient wife to accept those excuses and remain supportive of a service company, but guess who's turn it is to solve the problem?I am not sorry for all of the passive aggressive things that are going to happen. May the fleas of a thousand camels infest your armpits and never leave.Cheers,
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December 2020 by Whit McMahon
Nice people in the office who are held to the mercy of drivers/a company that simply will not pick up garbage. Very strange. Garbage left in container, not picked up for 2 weeks at a time, 3 changes in pick up day and I was a customer for 3 months.
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December 2020 by Hannah Reid
Horrible! Never on time. Sometimes they wont even come without notice. Sometimes it's Thursday , sometimes it's Friday and if there's any sort of holiday, they may try to come the day before trash day with no notice so then you're skipped for a week. I have had countless problems. Currently looking for a new company. Oh and the price was 15 a month and it randomly got changed to 20 a month with no notice.
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December 2020 by Ginger Roberts Kimball
We’ve never had any problems with their trash service. They always pick it up on the specified day, never leave a mess, and they even called me to let me know when they were not going to make it due to storm damage blocking roads. And the prices are great too!
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December 2020 by Karl Ziegler
I've been a customer since 2007. All good until two weeks ago. Now no trash pick up, no returned calls, no response to emails. Come Monday I will go with a different service. They are simply terrible to deal with and I am sorry I wasted the time trying to resolve.
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December 2020 by Tina Corbin
I was with Powell's for 11 years since no other trash service was available in my area. During the first few years, service was fine and was picked up on schedule. However, the past several years, it was rarely ever picked up when it was scheduled to be. My trash can, and those of everyone in my area, spent more time at the road than at our houses. No change after numerous calls. Just excuses. They merged with another company, then sent out a letter cancelling service in our area with less than a week's notice. Would definitely not recommend.
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December 2020 by Melissa Julian
Horrible company to do business with. We have had them for almost a year now and was told our pick up day was Tuesdays. I think they have shown up on Tuesday’s maybe 3 times in the past 10 months. Only received one call one time to let us know it would be the next day. I was late getting my trash out and put it out on a Tuesday morning about 645 and they never came called and they said they ran early that morning and we didn’t have it out so it would have to be the next week. Every time we call it’s the same excuse the truck broke down. Now this week it’s Friday trash still hasn’t been picked up and they are claiming truck broke down 3 times already this week. Maybe they need to invest in a new truck.
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December 2020 by Beth Dyer
If I could rate them a negative it would be -100. We had to wait two months to get service because they were out of trash receptacles! Then they delivered one that was all beat up. They did change it out when I complained with one that was less beat up! Now on to service!!!! WORST ever!! We pre-paid for 3 months that I expect to be refunded after two weeks of non service!! The first week they said to put receptacle at the road Monday for Tuesday pick up. After repeated calls by me it was picked up Thursday. This week (OUR LAST) the same thing; I put out Monday and have called repeatedly and now it’s Friday evening and it still is sitting at the road!!! I’m sure they don’t work weekends because they don’t even work during the week! DONE with them!!
