Rosa was very helpful, kind and accommodating when I walked into her branch and needed the assistance of a notary. I was in the process of selling my home and she took care of me and my family providing utmost support. Thank you so much for seeing us in such short notice.
February 2023
When cashing my check I was told by Andria and Goldie that I was unable to because it wasn't a truist check when I called truist and spoke to a supervisor they told me they had lied. And I should be able to cash any check being a member. Rude and horrible customer service
December 2022
Rude rude manager here. We were with BB and T for 20 years before they did their Wall Street monopoly merger. Closing the account. It’s that bad. Trash customer service from the local branches and foreign call centers when you try to call.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.